Technical Program Manager (TPM) – Enterprise eCommerce SDK Platform

• Define and execute the product vision, strategy, roadmap, and operating model for SDKs, APIs, developer tools, and enterprise integration solutions.
• Own the SDK product vision, roadmap, and API surface area definition, including decisions around which enterprise workflows should be exposed programmatically.
• Prioritize SDK and API capabilities based on customer pain points, business objectives, technical feasibility, customer feedback, market demand, and platform readiness.
• Define the developer experience strategy to improve customer self-service, reduce implementation friction, and accelerate enterprise activation.
• Establish success metrics across adoption, activation, utilization, retention, onboarding success, integration completion time, and product usage growth.

• Own the lifecycle of SDK products across multiple programming languages, platforms, enterprise personas, and deployment models.
• Partner with engineering teams on SDK architecture, client-library design, versioning, dependency management, release processes, backward compatibility, deprecation, and API-first product experiences.
• Bring sufficient software engineering and programming fluency to review technical approaches, understand implementation tradeoffs, and engage credibly in architecture and code-level discussions.
• Improve developer productivity through tooling, documentation, sample applications, reference implementations, implementation guides, technical playbooks, and developer support mechanisms.
• Drive API-first product design with predictable behavior, scalable integration patterns, strong error handling, observability, and enterprise-grade reliability.
• Define SDK capabilities supporting programmatic network management, activation workflows, lifecycle management, and bulk operations for multi-region or multi-site enterprise deployments.

• Define integration frameworks supporting enterprise customers, partners, internal platform teams, and third-party connectivity models.
• Lead initiatives involving REST APIs, GraphQL services, event-driven architectures, authentication and identity management, cloud-native integrations, and third-party platform connectivity.
• Collaborate with Solution Architects, Engineering, Security, Compliance, and Architecture teams to create scalable, secure, enterprise-ready integration patterns.
• Drive API documentation, developer guides, infrastructure-as-code integration, and bulk API capabilities for enterprise deployments across regions and environments.
• Partner with commerce, catalog, entitlement, and billing teams to ensure SDK and API capabilities accurately represent product offers, service contracts, purchase flows, fulfillment channels, and downstream billing or orchestration requirements.

• Develop activation strategies that accelerate customer time-to-value and reduce dependency on manual support intervention.
• Define onboarding journeys, implementation guides, technical playbooks, adoption frameworks, and customer enablement materials.
• Monitor activation metrics and identify friction points in customer implementation workflows.
• Work with Customer Success, Professional Services, Solutions Architecture, and Engineering to improve adoption, implementation quality, and customer outcomes.
• Use customer and partner feedback to improve SDK usability, documentation clarity, integration reliability, and enterprise deployment success.

• Stand up and drive the SDK program operating model, including roadmap governance, workstreams, dependencies, milestones, release cadence, risk management, launch readiness, and executive reporting.
• Serve as the primary liaison across Product, Engineering, Architecture, Sales, Customer Success, Marketing, Security, Compliance, Commerce, and Operations.
• Lead technical requirement gathering, feature prioritization, user story creation, release planning, and executive-level reporting.
• Coordinate dependencies across multiple engineering and platform teams, identify risks, escalate blockers, and drive resolution.
• Own the narrative for SDK readiness in business reviews, roadmap reviews, and launch-readiness discussions.
• Create clear written artifacts including business cases, product requirements, technical design summaries, release plans, and executive status updates.

• Establish KPIs for SDK adoption, API utilization, customer activation, onboarding success, integration completion time, reliability, and product usage growth.
• Use data-driven insights to optimize developer experience, customer activation, and enterprise implementation outcomes.
• Identify patterns in failed activations, integration delays, support escalations, reliability issues, and documentation gaps to inform roadmap priorities.

• Partner with Security, Compliance, Architecture, and Engineering to ensure SDK and API capabilities meet enterprise-readiness requirements.
• Ensure solutions support secure authentication, authorization, identity management, role-based access, auditability, and account-level isolation.
• Ensure platform decisions account for enterprise risk, scalability, availability, access control, and customer data-protection expectations.

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field.
• 5+ years of Technical Program Management, technical delivery, engineering program leadership, or equivalent technical platform leadership experience.
• Demonstrated experience standing up or leading SDK, API, developer-platform, integration-platform, or enterprise software programs.
• Strong software engineering/programming foundation with the ability to understand SDK/client-library implementation, review technical designs, and engage directly with engineers.
• Strong understanding of modern software architecture, cloud technologies, API design, SDK lifecycle management, and enterprise integration patterns.
• Experience driving roadmap alignment, technical requirements, release planning, risk/dependency management, and cross-functional execution across distributed teams.
• Experience working with Agile/Scrum engineering teams and delivering customer-facing products from concept through production support.
• Strong written and verbal communication skills for technical and executive audiences.
• Must be a U.S. Citizen or U.S. Green Card holder.
• Must be able to work onsite in Redmond, WA five days per week.

• SDK architecture, strategy, and lifecycle management
• Client libraries, versioning, backward compatibility, dependency management, deprecation, packaging, testing, and release management
• Strong programming/software engineering foundation in one or more modern languages
• API management; REST APIs; GraphQL; JSON/XML
• OAuth, OpenID Connect, SAML, authentication, authorization, identity management, and RBAC
• Microservices, distributed systems, event-driven architecture, API gateways, and enterprise integration patterns
• AWS, Azure, or GCP; cloud-native integration models
• CI/CD pipelines, developer portals, observability, and production readiness
• Infrastructure-as-code tools such as Terraform, CloudFormation, or Pulumi
• Enterprise SaaS, eCommerce, commerce/catalog/billing/entitlement, and customer activation workflows

• Prior experience as a Technical Program Manager, engineering program leader, software engineer, engineering leader, or hybrid technical delivery leader responsible for both strategy and execution.
• Experience building developer platforms, SDKs, API ecosystems, or marketplace ecosystems.
• Experience with enterprise SaaS products and enterprise customers at scale.
• Experience delivering developer tools in networking, telecommunications, connectivity, cloud infrastructure, or enterprise integration environments.
• Experience with B2B integration patterns including bulk operations, batch processing, multi-region deployments, and multi-site enterprise implementation models.
• Experience with commerce, billing, catalog, entitlement, service contract, purchasing, fulfillment, activation, or multi-party business models.
• MBA or equivalent graduate degree is a plus.

Inabia Solutions & Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics under applicable federal, state, or local law. Reasonable accommodation is available to qualified individuals with disabilities during the application process.