Training & Content Governance Coordinator

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle while reducing risk. You can learn more about LexisNexis Risk at the link below.

About Our Team

Sales Enablement connects strategy with execution by providing the Client Engagement organization with the knowledge, tools, training, and support needed for effective customer conversations. The team partners across the organization to accelerate onboarding, improve employee effectiveness, drive adoption, and manage learning content and enablement resources across multiple platforms.

About the Role

The Training & Content Governance Coordinator manages the publication, placement, quality, and ongoing governance of learning and enablement content across approved platforms and repositories. Within established standards and with moderate guidance, this role coordinates work from intake through completion, maintains project tracking, manages reviews and approvals, and ensures content is accurate, current, and easy to find.

The ideal candidate is highly detail-oriented, comfortable with learning technologies, and skilled at executing repeatable publishing, governance, assessment, and quality-control processes with accuracy.

Responsibilities

Content Publishing & Governance

• Manage the placement, organization, publication, replacement, archival, and retirement of approved learning and reference materials across Mindtickle, SharePoint, catalogs, and other repositories.
• Complete content loads or provide clear build requirements, including audience criteria, assignments, due dates, reminders, and reporting handoffs.
• Validate titles, descriptions, links, labels, permissions, settings, metadata, and publishing locations before release.
• Maintain governance schedules, content inventories, ownership records, review trackers, and consistent naming and version practices.
• Coordinate periodic reviews, document decisions, track updates, and address outdated, duplicate, inaccurate, or misplaced content.

Workflow & Project Coordination

• Track scope, requirements, dependencies, owners, deadlines, status, risks, approvals, and next actions from intake through completion.
• Gather required assets and publishing details, coordinate stakeholder reviews, communicate status, and escalate blockers with practical recommendations.
• Direct supporting builds, configuration checks, audits, maintenance, and special projects completed by the Sales Enablement Analyst.
• Partner with subject matter experts, content owners, platform partners, and Sales Enablement stakeholders to complete assigned work.

Quality Assurance & Communications

• Prepare, proof, and publish Weekly Highlights, validating copy, links, titles, and placement.
• Review learning and communication materials for accuracy, completeness, consistency, professionalism, accessibility, compliance, and audience fit.
• Maintain catalog descriptions, content summaries, metadata, release information, checklists, and repeatable quality controls.

REPH Workflow Coordination

• Coordinate recurring live-training video breakdowns and recorded go-to-market workflows with the REPH creative lead.
• Provide source materials, agendas, segmentation requirements, publishing instructions, and timelines; track progress, review deliverables, coordinate corrections, and confirm final placement.
• Route larger or more complex creative training builds to the Training Content & Creative Development Specialist.

Process Improvement

• Follow established procedures, document incomplete guidance for review, identify recurring workflow issues, and recommend practical improvements.
• Document in-flight work, decisions, coverage needs, and handoffs to maintain continuity.
• Perform other related content governance, publishing, and project coordination duties as assigned.

Requirements

Required Qualifications

• Bachelor's degree or equivalent professional experience.
• Experience coordinating learning content, digital content, communications, or related projects across multiple assignments and stakeholder reviews.
• Working knowledge of learning management systems, sales readiness platforms, content repositories, or similar digital platforms.
• Strong writing, editing, proofreading, organization, documentation, and stakeholder communication skills.
• Demonstrated ability to apply standards, maintain accurate records, manage competing priorities, and execute repeatable processes with a high degree of accuracy.

Preferred Qualifications

• Experience with Mindtickle, SharePoint, Planner, or comparable learning, content, and workflow tools.
• Experience coordinating content reviews, governance cycles, publishing workflows, video segmentation, content production, or partner deliverables.

Knowledge, Skills & Abilities

• Sound judgment in content placement, publishing requirements, quality validation, and escalation within established standards.
• Ability to identify content recency, ownership, placement, and usability issues and coordinate their resolution.
• Strong planning, prioritization, tracking, follow-through, and risk-management skills.
• Clear, concise written and verbal communication and the ability to manage routine and moderately complex assignments with moderate guidance.

Working for You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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