US- Project Manager (Enterprise)

Position Summary: 

Reporting to the Sr Manager of Professional Services, you will act as the primary client liaison, leading multiple customer-facing EHR implementation projects simultaneously. You will support enterprise customers, partnering with customer stakeholders and cross-functional teams to successfully deliver complex implementations across multiple locations and markets. 

You will have experience managing customer implementations in a Professional Services environment and a proven track record of successfully delivering project objectives. 

Key Responsibilities:

• • Thoroughly understand the customer’s business and technical needs. 

  • Act as the primary point of contact for customer stakeholders throughout all phases of the project. 

  • Lead project kick-off meetings with customers and delivery resources. 

  • Define project scope and develop project plans, including goals, outcomes, deliverables, timelines and required resources. 

  • Manage multiple customer-facing software implementations, including project budgets, resources, communications, schedules and deliverables. 

  • Coordinate implementation activities across enterprise customer stakeholders, locations and internal teams to maintain alignment and drive successful project outcomes. 

  • Provide leadership and support to the implementation team and review deliverables prepared by the team. 

  • Monitor and report on project progress, challenges and recommended solutions to customers and internal stakeholders. 

  • Proactively identify and manage project risks, issues and dependencies, escalating concerns to project leadership and senior management as appropriate. 

  • Ensure customers successfully implement and adopt PointClickCare solutions, with a smooth transition to ongoing support upon project close. 

  • Report on deployments, schedules, budgets and revenue using internal processes and tools. 

  • Successfully manage competing priorities across multiple customer engagements. 

  • Strengthen the project management discipline by sharing knowledge, best practices and lessons learned across the team. 

  • Contribute to Professional Services goals and continuous improvement initiatives that improve project delivery and customer outcomes. 

Required Experience:

• Experience managing complex software implementations, ideally supporting enterprise or multi-site customers. 

• Strong leadership, relationship-building and communication skills, with the ability to influence stakeholders and drive successful project outcomes. 

• Strong analytical and problem-solving skills, with the ability to self-manage, prioritize competing demands and deliver quality outcomes. 

• Demonstrated ability to adapt to evolving technologies and ways of working, leveraging AI and emerging tools to innovate, solve problems and improve project and customer outcomes. 

Previous experience with healthcare technology, including EHR, EMR, Pharmacy solutions, and/or PointClickCare experience is an asset but not required. 

• Solid understanding of systems design is an asset. 

• PMP or PRINCE2 designation is an asset.