Leads the Account Management organization, owning customer growth, retention, net revenue retention, expansion revenue, and value realization. Builds and manages Account Directors, develops account management playbooks, sponsors strategic customers, identifies account risks and opportunities, and establishes measurable success plans. Requires deep expertise in media, ad tech, and marketing measurement, along with experience leading teams and driving expansion revenue.
VP of Account Management
Customer · USA-Remote · Full-time
About the roleWe're looking for a VP of Account Management, reporting to our Chief Customer Officer, to lead our Account Directors and own customer growth and net revenue retention (NRR). You'll make sure every customer gets measurable value from Newton and keeps finding more.
In this role, you will:- Build and lead a team of Account Directors.
- Own customer growth, retention, and NRR targets.
- Define the playbook for value realization and expansion.
- Serve as an executive sponsor for strategic brand and agency partners.
- Have 10+ years in account management or customer success, including experience leading teams.
- Bring deep expertise in media, ad tech, and marketing measurement.
- Have a track record of driving expansion revenue and strong NRR.
- Are an AI enthusiast who puts customer outcomes first.
In your first 90 days:
- You've reviewed every account's health and flagged risks and expansion opportunities.
- You've met with executive sponsors at our most strategic customers.
- You've shared a plan for team structure, hiring, and the account management playbook.
In your first year:
- The book of business shows strong NRR and gross retention.
- Your team consistently drives meaningful expansion revenue.
- Every account has a success plan with clear, measurable value goals.
- Your team is fully staffed, ramped, and running a repeatable playbook.
Newton Research is a fast-growing software start-up founded by repeat entrepreneurs and well-funded by blue chip venture capital firms. We are building the next generation of the closed loop media lifecycle, developing AI agents that leverage the latest in LLMs and generative AI with specialized knowledge. Our products generate actionable business insights for our customers and partners, assisting in each step of the media planning, buying and measurement lifecycle.
Compensation$337,500-412,500 OTE + Equity & benefits
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