Workers' Compensation Claim Manager

Brown & Brown is seeking a Washington Workers’ Compensation Claims Manager to join our growing team in Tacoma, WA.  

Brown & Brown of Washington — Tacoma ranked among Puget Sound Business Journal’s 100 Best Places to Work in Washington State for three years running! 

The Washington Workers’ Compensation Claims Manager position will support the agency’s L&I consulting practice. The WC Claims Manager will manage a book of claims for consulting customers with the goal of containing claim costs and supporting implementation of recommended strategies. The duties relate to managing state fund employers’ claims, not acting as a TPA for self-insured businesses. The WC Claims Manager will consult with customers in guaranteed cost and retrospective rating arrangements and will gain familiarity with both concepts to effectively advise customers. 

How You Will Contribute:   

• Review and evaluate materials from the employer, L&I, and medical sources and issue appropriate documentation as needed including certificates of insurance, auto insurance ID cards, etc. 

• Organize and prioritize work and new claims based on multiple criteria and contact customers and/or underwriters to obtain additional information or answer questions 

• Work with the employer to effectively investigate, respond to, and mitigate claims 

• Assist customers with identifying light duty opportunities and implement return-to-work strategies 

• Communicate with medical providers to determine medical outlook, timelines, physical restrictions, and appropriateness of treatment 

• Use all available information to develop plans of action for each claim 

• Advise and educate customers on best practices for workers’ compensation 

• Check the work of L&I Department employees to ensure proper procedure is being followed, actions are timely, and errors do not result in increased costs for customers 

• Communicate with L&I employees and advocate on behalf of customers 

• Coordinate with Brown & Brown team to provide financial analytics and execute on overall service plan for customers 

• Attend training sessions, courses, etc. to maintain up-to-date skills 

Skills & Experience to be Successful:  

• Experience with Washington workers’ compensation claims management, required 

• Exceptional customer service and interpersonal skills, required 

• High attention to detail, required 

• Proficiency in Microsoft Office 365, required 

• Bachelor’s Degree, a plus, not required with appropriate experience 

• Basic understanding of the insurance industry, a plus, not required