Supervise and mentor crisis line staff and volunteers, provide real-time clinical guidance, support 24/7 contact center operations, train personnel in crisis intervention, monitor performance and call quality, and collaborate with behavioral health providers. The role requires a master’s degree, mental health professional qualification, counseling or social work licensure or eligibility, crisis-support experience, and an Agency Affiliated Counselor credential.
Description
988 Clinical Supervisor
Location: Fully Remote (Must reside in Washington State, Arizona, Ohio, or Texas)
Full-Time
Currently available shifts:
- 12 am to 8 am, Thursday through Monday
- 2 pm to 12 am, Friday through Monday
- 2 pm to 12 am, Friday, Saturday, Monday, and Tuesday
Salary Range: $86,000–$94,000
Lead with Purpose. Support Lives in Crisis.Every call can change a life. As a 988 Clinical Supervisor, you’ll lead and support frontline crisis responders who provide compassionate, life-saving support to individuals in their most vulnerable moments. This is a hands-on leadership role for a licensed (or license-eligible) mental health professional who thrives in fast-paced environments and is driven by impact, mentorship, and service.
At Crisis Connections, you’ll help shape the quality of crisis care delivered across King County and Washington State—ensuring that every caller receives timely, thoughtful, and effective support.
Why This Role Matters- You’ll directly influence the quality of suicide prevention and crisis response services.
- You’ll mentor and develop crisis professionals doing emotionally demanding, meaningful work.
- You’ll help ensure 24/7 coverage and clinical excellence in a high-impact contact center.
- You’ll collaborate with clinical leaders and community partners across the state.
- Supervise, coach, and support crisis line staff and volunteers
- Provide clinical guidance and mentorship during real-time crisis situations
- Support daily operations in a 24/7 crisis contact center
- Train staff on best practices, policies, and crisis intervention techniques
- Monitor call and performance trends to ensure quality and consistency
- Partner with internal leaders and external behavioral health providers
- Serve as a trusted clinical resource for staff at all experience levels
Requirements
What You Bring
- Master’s degree in Counseling, Social Work, Psychology, or a related field
- Qualified as a Mental Health Professional under Washington State standards (active or license-eligible)
- Licensure (or associate licensure) in counseling or social work
- Experience supporting individuals in crisis
- Strong communication, documentation, and computer skills
- Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.
Preferred
- Experience with crisis lines, helplines, or phone-based assessments
- Training or facilitation experience
- Background in call center or multidisciplinary environments
Why You’ll Love Working at Crisis Connections
- Comprehensive medical, dental, and vision coverage
- Generous paid time off and paid holidays
- Retirement and transit benefits
- Ongoing training and professional development
- A mission-driven, inclusive workplace committed to equity and belonging
If you’re energized by meaningful leadership, clinical excellence, and supporting both staff and community members during critical moments, we encourage you to apply.
Apply today and help strengthen the future of crisis care.
Crisis Connections Seattle, Washington, USA Office
Seattle, WA, United States
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