Manage and grow a portfolio of RCG clients through account strategy, upselling, cross-selling, digital transformation initiatives, and trusted technology advisory. Coordinate internal engineering and digital teams to design and deliver compliant technology solutions. Responsibilities include client relationship management, sales growth, portfolio diversification, market and competitive research, and oversight of technical implementations.
Ciklum is looking for an Account Director to join our team full-time in the US .
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
Responsibilities:
- Manage portfolio of clients within the RCG domain and identify opportunities to grow client accounts, including technology-driven solutions and digital transformation initiatives
- Develop account management strategies (farming, up-selling, cross-selling etc.) with a focus on IT- enabled services and emerging technologies
- Manage client accounts and build long-term client relationships by acting as a trusted technology advisor
- Coordinate with internal teams to deliver solutions that meet clients’ needs, ensuring integration of IT systems and compliance with security standards
- Liaise with account partners and digital teams for effective collaboration on client accounts, including technical solution design and implementation oversight
Requirements:
- Bachelor’s degree or equivalent in Computer Science, Electronics Engineering, Information Technology, or a related field and five (5) years of progressive experience as a Software Engineer/ Digital Engineering or related
- Experience in client communication. Experience with new digital technologies such as AR/VR, AI/ML, and IoT
- Experience in engineering services which included Industry 4.0, Internet of Things, Smart Manufacturing, Smart Supply Chain, Product Lifecycle Management (PLM), Product Engineering, Mechanical Engineering and Digital Product and Platform Engineering, Omnichannel Banking, Payments, Telematics, RoboInvestment Advisory, and Cognitive Automation
- Experience in sales management and portfolio diversification goals
- Experience inframeworks and technology accelerators in software engineering, OEM and product design
- Experience with market research, account research and competitive positioning analysis
- Experience working with Linux server installation and configuration
- Experience with SSH, Apache, and MySQL
What’s in it for you?
- Strong community: Work alongside top professionals in a friendly, open-door environment
- Growth focus: Take on large-scale projects with a global impact and expand your expertise
- Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
- Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
- Care: Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the Company’s Benefit Plans
Location: 101 6th Ave 9th floor, New York, NY 10013 [Position allows telecommuting from anywhere in the U.S.]
Salary: $260,000
About us:
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. In the US, Ciklum is growing fast—inviting experienced professionals to lead digital transformation alongside Fortune 500 clients. Be part of a company where innovation and impact go hand in hand.
Explore, empower, engineer with Ciklum!
Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.
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