MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.
Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
Strategy & Operations (S&O) serves as a cross-business unit within CSS, enabling strategic planning, governance, business performance, operational execution, and transformation across the organization. By aligning priorities, investments, AI and technology initiatives, and execution, we help CSS achieve its business objectives and deliver greater customer impact.
In this key central, cross-functional role, the S&O Business Operations BPM drives the business and operating rhythms that create the right conversations with CSS and MCAPS-Core executive audiences, bringing clarity to processes, keeping operations seamless, and ensuring executives are prepared on the key areas of the business that need their attention. This includes owning the timelines, readiness, deck quality, and decision and action tracking for each business review, along with the S&O communications, SharePoint, and event operations that keep the organization informed and connected.
This role is a strong fit for a program manager who is detail-oriented, proactive, and able to drive clarity and follow-through in a fast-moving executive environment, working cross-functionally with a broad set of partners and leaders. Strong coordination and communication skills matter more than deep analytics expertise, though comfort with business performance data and executive reporting is important.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Own the end-to-end operating cycle for the executive business reviews S&O drives for CSS and MCAPS-Core, including workbacks, readiness checkpoints, agendas, and logistics.
Orchestrate contributor inputs across CSS and MCAPS-Core, holding owners to due dates so materials are complete before leadership review.
Drive deck readiness by quality-checking and finalizing executive materials, and lead storyboard and deck reviews with leaders ahead of each forum.
Own the review action tracker, driving decisions, actions, risks, and dependencies to closure and surfacing blockers early.
Lead pre- and post-meeting communications, including pre-reads, recaps, and action summaries.
Drive S&O leadership and org-wide communications and templates, and own the S&O SharePoint site and shared workspaces.
Plan and run S&O events and team rhythms, such as town halls, offsites, and site events, from agenda through logistics and follow-up.
Continuously improve communications and event processes, using AI and automation tools such as Microsoft Copilot.
Qualifications
Required/minimum qualifications
- Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement OR equivalent experience.
- Experience supporting Rhythm of Business (ROB) processes, including Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), operational reviews, or executive business reviews.
- Experience preparing, coordinating, or managing executive-level presentations and PowerPoint materials.
- Experience drafting internal communications and managing content within SharePoint sites or similar collaboration platforms.
- Experience planning and coordinating meetings, events, or offsites, including logistics, scheduling, and attendee coordination.
- Demonstrated organizational and time-management skills, with the ability to manage multiple priorities and deadlines simultaneously.
- Ability to work independently, anticipate business needs, and coordinate across multiple stakeholder groups, including business, finance, planning, and operations teams.
- Familiarity with business operations, planning processes, financial rhythms, scorecards, reporting, or business performance metrics, including experience reviewing and interpreting business data.
- Proficiency with Microsoft Teams, Outlook, PowerPoint, Excel, and SharePoint; experience using Microsoft Copilot or other AI-enabled productivity tools.
- Experience working within Microsoft or another large, complex enterprise organization.
Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $77,800 - $153,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $102,200 - $169,900 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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