Clinical Office Administrator (Admin)

Matrix Providers is hiring a Clinical Office Administrator (Admin) to assist practitioners who assist with one-time, non-treatment Veteran Disability Exams at Tacoma, WA.

• Employment Status: Full Time
• Compensation: $20.10/hr
• Schedule: Full Time, Monday-Friday 7:45-4:45
• Benefits: Competitive financial package with a comprehensive insurance package including health, dental, vision, and life coverage.
  • Accrued Paid Time Off (PTO)
  • Paid Holidays (Outlined in Handbook)
  • 401(k) Plan

This role supports patient care during sensitive procedures where patients may request a same-gender staff member. The facility seeks to ensure appropriate gender representation among staff to accommodate patient choice.

General Summary of Position

The Clinical Office Administrator (Admin) performs administrative duties in a healthcare setting. Duties may include, greeting veterans, effectively managing office functions, ensuring exam entry is complete, telephone and clerical support.

Required Qualifications:

General Summary of Position

The Clinical Office Administrator (Admin) performs administrative duties in a healthcare setting. Duties may include, greeting veterans, effectively managing office functions, ensuring exam entry is complete, telephone and clerical support.

Required Qualifications:
• High School Diploma or GED required.

• Certification: Have an active and valid Basic Life Support (BLS) certification.
• Individuals must be able to work independently and as part of a team, have good interpersonal skills and a willingness to be flexible and adapt to changing situations.
• Candidates must possess computer skills: Microsoft Office Suite programs, Gmail and Google Drive, setting up printers, troubleshooting internet issues, ability to learn new programs and systems.
• This job may require sitting for long periods, bending, twisting and occasionally lifting/carrying more than 50 pounds.

Responsibilities:
• Receives and screens telephone calls and visitors to the office. Determines the need(s) of the caller/visitor and addresses them, accordingly, providing information per organization policy. Takes and forwards messages.
• Makes appointment confirmation phone calls. Provide instructions to patient, explain an upcoming exam, and/or answer questions.
• Make call outs to veteran if exam date and time needs to be modified same day.
• Greets Veterans by completing check-in process and performs necessary screenings for
appointments. Obtains necessary demographic information, signatures, copies, etc. Verifies all information.
• Maintains compliance files, records, logs, charts in accordance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance and improvement processes.
• Maintains and orders supplies for personnel/department as needed or requested.
• Receives and opens incoming mail and packages. Reviews, sorts, and directs to the appropriate person.
• Acts as point of contact for repairs, installations, record retrieval and other company needs.
• Assists with orientation for new staff and practitioners.
• Contacts IT for assistance with issues in the office.
• Performs light cleaning and sanitization of common areas and front desk area.
• Chaperone exams as requested by examiner and exam type.
• Performs any other duties as directed by Optum Serve leadership.
• Commitment to serving Veterans, including those with service animals, ensuring they are not refused service.

Matrix Providers will never request any form of payment from candidates in exchange for consideration for employment. Furthermore, all communication from Matrix Providers will be conducted exclusively through official Matrix Providers email addresses. Any correspondence from alternative email addresses should be considered fraudulent.

Matrix Providers is an equal-opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, please see https://matrixproviders.com/accessibility-eeo-disclaimer. To learn more about our Benefits Packages, please see https://matrixproviders.com/benefits.

Matrix Providers endeavors to make www.matrixproviders.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please get in touch with our Recruiting Hotline Number, 1-877-807-8277, TTY LINE, 385-722-8109. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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