Collection and Monitoring Analyst - Remote

Requisition Number: 2391657
UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.
The Collection & Monitoring Analyst is a part of UnitedHealth Group's Enterprise Risk Intelligence team supporting open-source intelligence (OSINT) research and monitoring online threat activity related to identified Persons of Interest (POIs) and emerging risks to the organization. This role focuses on collecting, analyzing, and reporting publicly available information to help identify potential security concerns impacting employees, facilities, executives, and operations.
You will work under the direction of senior intelligence staff and contribute to investigations and monitoring activities by producing timely, accurate, and well-documented intelligence outputs. Solid online research skills, attention to detail, analytical thinking, and familiarity with social media and digital platforms are essential for success in this role.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:

• Persons of Interest (POI) Investigation Support
  • Conduct OSINT research in support of POI-related security inquiries, using publicly available online, social media, and digital sources
  • Collect, organize, evaluate, and document relevant information associated with individuals of security concern in accordance with established procedures
  • Conduct background research, develop timelines, and track activities related to Persons of Interest (POIs)
  • Identify potential indicators of concerning behavior, escalation, or targeting based on online activity and open-source information
  • Maintain clear and accurate case notes, source citations, and supporting documentation
  • Produce comprehensive POI reports that accurately document investigative findings and relevant threat-related information
• Online Threat Intelligence Monitoring
  • Monitor social media platforms, forums, blogs, and other online spaces for potential threats, hostile narratives, or emerging risks relevant to the organization
  • Conduct monitoring of known threats or heightened risk periods by identifying, assessing, and reporting relevant online indicators
  • Identify and report threatening, concerning, or suspicious online communications directed at personnel, facilities, or business operations
  • Escalate identified risks or anomalies to appropriate intelligence or security personnel following established workflows
• Intelligence Reporting & Operations Support
  • Draft concise intelligence summaries, monitoring updates, POI reports, and incident support notes for internal stakeholders
  • Conduct real-time or near-real-time monitoring and report relevant findings to stakeholders
  • Conduct triage and intake of intelligence-related requests, ensuring appropriate prioritization of tasks, and documenting investigative activities in accordance with established procedures
  • Follow established workflows, documentation standards, and information-handling requirements
  • Contribute to team metrics, reporting accuracy, and continuous improvement efforts

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 1+ years of experience in intelligence, security, investigations, research, or a related analytical field (academic or professional)
• Foundational understanding of OSINT principles and ethical use of publicly available information
• Familiarity with major social media platforms and online communities as information sources
• Intermediate proficiency with Microsoft Office applications (Word, Excel, PowerPoint), and experience utilizing Microsoft 365 collaboration tools, including SharePoint, OneDrive, and Teams
• Proven written communication skills with the ability to produce clear, structured, and objective reports
• Demonstrated ability to follow established processes, manage multiple tasks, independently complete assigned research projects, and meet deadlines in an operational environment

Preferred Qualifications:

• Experience related to intelligence studies, criminal justice, international relations, or digital investigations
• Experience working in an investigative support role, security operations center, or monitoring function
• Experience producing investigative reports or documenting research findings and maintaining audit-ready notes
• Exposure to social media monitoring, online research tools, or threat-related analysis

Soft Skills & Competencies

• Proven attention to detail and commitment to accuracy
• Proven ability to independently manage assigned investigations, research activities, and analytical projects while contributing effectively as part of a team
• Proven ability to maintain flexibility through changes, and follow guidance from senior staff
• Demonstrated professional judgment and discretion when handling sensitive information
• Demonstrated clear communicator who can summarize findings without speculation or bias
• Demonstrated analytical thinking and problem-solving skills
• Demonstrated ability to prioritize competing tasks and deadlines in a fast-paced operational environment
• Demonstrated commitment to continuous learning and development of OSINT and intelligence analysis skills

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.
UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.