Manage end-to-end customer orders in a centralized control tower, ensuring accurate SAP/ERP processing, real-time dashboard monitoring, KPI tracking, and exception escalation. Coordinate with warehouses, repair centers, planners and stakeholders to resolve changes, cancellations, backorders and shortages. Execute SAP order operations (PO/SO management, goods receipt, invoice verification) and drive continuous improvement using AI and automation tools.
Join our Team
We are looking for a Supply Chain Control Tower Operations Specialist (Order Management) to oversee the end-to-end customer order lifecycle in a centralized control tower environment, ensuring full visibility, timely delivery and high-quality service for our customers.
Key Responsibilities
Qualifications and Experience
We are looking for a Supply Chain Control Tower Operations Specialist (Order Management) to oversee the end-to-end customer order lifecycle in a centralized control tower environment, ensuring full visibility, timely delivery and high-quality service for our customers.
Key Responsibilities
- Manage and monitor customer orders from creation to final delivery, ensuring accurate entry, validation and processing in SAP/ERP systems.
- Operate control tower dashboards to maintain real-time visibility of order flows, tracking KPIs (SLA/WLA on-time delivery, automation rate) and escalating risks or exceptions.
- Handle order changes, cancellations, backorders and shortages, coordinating with warehouses, repair centers, planners and other internal stakeholders to resolve issues.
- Perform SAP order operations (PO/SO management, goods receipt, invoice verification), supporting master data accuracy and alignment between purchase orders, receipts and deliveries.
- Leverage AI and automation tools (e.g. Copilot, Glean, Power Automate, Power Query, RPA) to improve monitoring, reporting and exception management, and contribute to continuous improvement of order management processes.
Qualifications and Experience
- Bachelor's degree or equivalent experience in supply chain, logistics, business or related field.
- Experience in order management within a control tower or shared services environment; knowledge of telecom supply chain or reverse logistics (RMA) is an advantage.
- Strong SAP/ERP order management skills, attention to detail, and ability to manage multiple priorities under time pressure.
- Comfortable using digital and AI-enabled tools for monitoring, analytics and reporting; continuous improvement mindset and customer-focused attitude.
- Fluent in English, with strong communication and stakeholder management skills; experience working with international or cross-functional teams is a plus.
Ericsson Bellevue, Washington, USA Office
Ericsson Bellevue Office Office
Factoria’s suburban convenience: shopping, dining, parks, and quick I‑405 access; calm neighborhoods near Seattle’s tech corridor.
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Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
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