Director, Global Product Management & Marketing

Work Schedule

Environmental Conditions

Job Description

• Lead the annual and long-range GSS growth agenda, using customer insights, install base analytics, market trends, competitive intelligence, and regional input to define priorities, investment choices, and execution plans.
• Own global service portfolio strategy, including lifecycle management, roadmap prioritization, new offering development, launch readiness, pricing logic, profitability, and retirement decisions.
• Ensure service offerings have clear target segments, value propositions, commercial actions, operational readiness, margin expectations, and measurable business impact.

• Align global marketing, regional market development, product management, and service sales around prioritized campaigns, target segments, customer narratives, and measurable growth plays.
• Establish KPIs and operating rhythms that connect campaign activity, pipeline quality, sales execution, renewal performance, service revenue growth, customer adoption, and margin impact.

• Lead and develop functional leaders across Product Management, Global Marketing / Regional Market Development, Market Development Strategy, and Marketing Operations.
• Build an integrated operating model with clear decision rights, performance metrics, operating cadence, and accountability across the GSS growth organization.
• Influence across a global matrix, partnering with service sales, regional service leaders, business unit leadership, finance, operations, technical support, IT, legal, and regulatory teams.

• Service revenue growth, margin expansion, contract penetration, renewal performance, and total value capture across the installed base.
• Value-added services revenue, adoption, attach rate, customer impact, and margin contribution.
• Portfolio profitability, mix improvement, lifecycle discipline, and launch effectiveness.
• Campaign ROI, qualified pipeline generation, lead conversion, regional adoption, and commercial execution consistency.
• Pricing discipline, funnel quality, and operating leverage through automation, standardization, and AI adoption.
• Team engagement, talent development, succession planning, and organizational effectiveness.

• 10+ years of progressive experience in product management, marketing, and/or market development.
• Demonstrated success leading through functional leaders in a large, complex, global, matrixed organization.
• Strong understanding of service business models, including service contracts, customer support, field service, technical support, or value-added services.
• Proven ability to develop, commercialize, and scale offerings that drive revenue growth, margin expansion, customer value, and repeatable adoption.
• Strong commercial acumen, including pricing, segmentation, funnel management, sales enablement, renewal improvement, value proposition development, and installed-base monetization.
• Demonstrated ability to use data, customer insights, market intelligence, financial analysis, and business performance metrics to shape strategy and drive execution.
• Excellent executive communication, stakeholder management, influencing, financial, and talent leadership skills.

• MBA or advanced degree in business, marketing, science, engineering, or related field.
• Experience in life sciences, diagnostics, analytical instruments, biotechnology, laboratory services, healthcare, medtech, industrial technology, enterprise software, semiconductor equipment, aerospace, or other technical B2B service environments.
• Experience with funnel velocity discipline, sales enablement, digital service models, remote support, predictive maintenance, AI-enabled workflows, automation, or customer self-service.
• Global experience across North America, Europe, China, and emerging markets, including regulated, scientific, technical, or mission-critical customer environments.

• Growth GM mindset: Connects portfolio, marketing, sales execution, and service delivery into a measurable growth system.
• Installed-base monetization: Knows how to grow recurring revenue, contract penetration, renewals, and value-added services from an existing customer base.
• Commercial intensity: Brings a strong bias toward revenue growth, margin expansion, customer value, and measurable business outcomes.
• Service portfolio discipline: Manages lifecycle, roadmap priorities, investment tradeoffs, launch readiness, profitability, and product mix.
• Value-added Services scalability: Moves expert-led work toward repeatable, packageable, margin-accretive services.
• Execution governance: Builds operating cadences, KPIs, dashboards, and decision rights that drive accountability and behavior change.
• Global agility and digital orientation: Balances global standards with regional customization while using AI, automation, analytics, and digital workflows to create scale.
• Leadership through leaders: Develops strong functional leaders, aligns competing priorities, and builds a high-performing, engaged team.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards