Enterprise Account Manager

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.

The Enterprise Account Manager is responsible for supporting specific BDE territory growth and profitability through providing service and the resolution of issues in support of major national customers; the Enterprise Account Manager has secondary call point responsibility of accounts assigned in partnership w/their Enterprise BDE; partnering with internal operations, IT, Billing, Pricing and customer solutions nationally to solve any and all day to day customer issues.

This is a remote sales position with periodic nationwide travel. 

Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs

• Support sales growth in new/existing key accounts through value added benefits within the Quest Diagnostics, Inc. service offering.
• Ensure customer retention by maintaining relationships with current customer accounts.
• Relationship building across these key customer bases.
• Total knowledge of customer key players along with their operations forefront, identifying issues and finding quick and lasting resolutions. 
• Clear, concise and direct forms of communication of issue resolution, expected timeline of correction and closure of service related issues. 
• Participate in potential complex clinical discussions that can lead to upselling and growth of current business base.
• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues
• Escalate service issue non-resolution as appropriate
• Leverage all tools and resources (including data, SFDC, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
• Provide continuing education to the customer on new technologies and laboratory testing
• Ensure compliance with company polices and government regulations
• Follow up communications with internal stakeholders to ensure all parties are notified of issues and or resolutions.

ADMINISTRATIVE

• Assist in forecasting monthly and quarterly sales
• Effectively manage day-to-day operation of client issues, communications and 
• Consistently perform administrative responsibilities, such as, expense reports, sales reports, and other business requests.
• Perform all training courses within assigned timelines, demonstrating proficiency.
• Ensure compliance with company polices and government regulations
• Answer all emails, phone calls, text messages in timely manner to insure both internal and external clients/customers’ needs are being met. 
• Preparation to serve customers who are nationwide in multiple time zones (West Coast, Hawaii, Alaska)
• High Speed Wifi needed to be effective in the role. 

Required Work Experience:

• Two years or more of customer management and or related commercial sales experience.

  
  

Knowledge:

• Knowledge of Healthcare Industry and general economics of business.
• Ability to develop and sustain strong customer relationships; strong planning and organizational skills
• Excellent oral and written communication and presentation skills
• Solid PC skill including Microsoft Software.

Skills: 

• Ability to work remotely w/o major oversight and or supervision. Strong communication skills, proficient in PC/Apple products, ability to work in a complex environment, multi-tasking and balance multiple needs over an on-going basis.

Work Environment:

• Candidate may have residency in the United States, EST time zone preferred. 
• A valid driver’s license. 
• A motor vehicle record & background in good standing.
• Travel required

Education:

• Bachelor’s degree in business, Marketing, Life Sciences, communications and or related subject highly preferred. (Required)
• Master's in business, finance or communications (Preferred)