FCS Program Coordinator

FCS Program Coordinator

REPORTS TO: Program Manager

PAY RANGE: $32.45 - 34.51 hourly

HOURS: Full time - 40 hours a week - Monday-Friday 8AM - 4:30PM

BENEFITS: Medical, dental, vision, retirement, life insurance, long term disability insurance and sick leave are available to employees. Employees accrue 116 hours of vacation during the first year and receive 11 paid holidays. (Prorated for part-time employees).

POSITION TYPE: Non-Exempt, Non-union position

The FCS Program Coordinator will be responsible for supporting the Foundational Community Supports Medicaid billing program at the Low Income Housing Institute. This Medicaid program is integrated throughout our diverse social service programming to support housing search and placement activities in a variety of locations, such as Tiny House Villages, Shelters and Permanent Supportive Housing programs. This position will train case management staff on best practices for getting our clients enrolled in the FCS program and support case management staff with questions they have about program operations. The role will also be integral in maintaining data accuracy of the FCS program within our Salesforce content management system and other related systems. This position will include both in-office and onsite work.

Responsibilities:

FCS Program Training

● Train Case Managers on the FCS assessment process, resubmissions and supporting documentation

● Perform onsite sessions for both groups and individuals

● Update program documentation and track case management engagement

● Respond to support requests from case managers

Medicaid Eligibility and Program Support

● Research client Medicaid benefits and behavioral health history in relevant databases to determine program eligibility based on health and risk factors

● Notify supportive services staff and leadership of status changes and make necessary entries in appropriate databases

● Train and assist Case Management teams with Medicaid enrollments for clients Assessments and Submissions

● Input and manage program enrollment approvals and denials

● Work with Case Management and supporting partners on assessment resubmissions

● Monitor assessments and resubmissions for timeliness and consistency

● Track enrollment trends and outcomes

Program Support

● Provide support for Case Managers on how to compose case notes for FCS billing eligibility

● Maintain accurate enrollment records on Salesforce CMS

● Review the accuracy and completeness of assessments and documentation by case managers, prepare documents to send to the funder for authorization.

● Coordinate corrections with supervisors as needed.

● Prepare requests for authorization that were not acknowledged or did not receive a response from approval partners.

● Review authorization denials and communicate with relevant team members to obtain additional justification for eligibility and resubmit assessments for approvals.

● Work with program staff and supervisors to obtain any missing or incomplete documentation.

● Assist in preparing statistical reports for funding sources as needed.

● Provide back-up support for administrative tasks for peers in other programs as needed and as appropriate as requested.

● Other related tasks as assigned.

Qualifications:

● Proven ability to work with minimal supervision.

● Experience with Content Management Systems, Salesforce a plus

● Experience with data management

● Computer skills- Excel, Google Sheets and CSV exports, including proficiency in Microsoft office products.

● Proficiency with Spreadsheets to include basic formulas, filters, and pivot tables.

● Excellent problem solving and conflict resolution skills.

● Excellent English communication skills.

● BA degree or work experience equivalence.

● Two (2) years’ experience in administrative/operations setting.

● Accurate filing skills/attention to detail.

● Ability to structure tasks and responsibilities within a weekly schedule in order to meet due dates and funding deadlines.

● Familiarity with working for a not-for-profit organization.

● Demonstrated ability to maintain strict confidentiality.

● Ability to work as a member of a diverse team in a fast-paced setting.

● Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.

● Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.

Preferred Qualifications:

● Demonstrated ability to work with people with sensitivity to cultural, race, gender, mental health and class issues, and a demonstrated commitment to low-income housing and ending homelessness.

● At least two years of experience of training and supporting Case Managers.

Other requirements:

Must have reliable transportation.

Must be able to pass a background check/drug screen.

BENEFITS: Medical, dental, vision, retirement, life insurance, long term disability insurance and sick leave are available to employees. Employees accrue 116 hours of vacation during the first year and receive 11 paid holidays. (Prorated for part-time employees).

The Low Income Housing Institute is an equal opportunity employer. Qualified members of historically marginalized and underrepresented communities are encouraged to apply. LIHI participates in the e-verify system.

About us:

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI is a BIPOC organization committed to anti-displacement, equitable development, and racial justice. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.