Fraud Support Analyst

Fraud Detection | Transaction Monitoring | Risk Analysis | SQL | Power BI | Fraud Operations

Join our team as a Fraud Support Analyst, supporting fraud prevention and risk management through terminal reviews, merchant validation, transaction monitoring, fraud investigations, and data analysis. 

In this role, you will primarily support the Misaligned Terminal Blocking Solution by reviewing flagged terminals, validating merchant legitimacy, and maintaining block lists.

You will also analyze transactional and operational data to identify fraud patterns, anomalies, vulnerabilities, and emerging risks, partnering with cross-functional teams to strengthen fraud controls and deliver accurate, actionable, and auditable decisions within established service level agreements (SLAs).

Responsibilities

Terminal Review & Fraud Investigation

• Review system-flagged terminals using established fraud investigation criteria and public or third-party sources to validate merchant legitimacy and identify misaligned, suspicious, or corrupt terminals.
• Research store websites, business listings, licensing records, Google Maps, and other available sources to support merchant validation and fraud detection decisions.
• Add, update, or remove flagged terminals and maintain fraud block lists in accordance with standard operating procedures and SLAs.
• Document evidence, findings, and actions to maintain auditability and compliance with applicable policies, regulations, and governance requirements.

Fraud Analysis & Reporting

• Extract, integrate, and analyze data from multiple systems to identify fraud trends, transaction anomalies, vulnerabilities, and operational risks.
• Monitor fraud strategies and controls to evaluate effectiveness and identify opportunities for improvement.
• Generate and analyze fraud reports, block list updates, dashboards, and activity summaries.
• Communicate fraud findings, trends, risks, and recommendations to Fraud Operations, internal leadership, cross-functional stakeholders, and clients.

Cross-Functional Support

• Partner with Fraud Operations, Technical Support, Product/Platform, and Client Support teams to define analytical requirements, escalate issues, troubleshoot problems, and improve fraud prevention solutions.
• Support fraud teams by researching issues, analyzing data, and assisting with technical and operational troubleshooting.

Qualifications

• Bachelor’s degree in Business Administration, Mathematics, Computer Science, Economics, Statistics, or a related field plus at least one year of relevant experience; or equivalent professional experience in lieu of a degree.
• If substituting professional experience for a degree, at least three years of experience in fraud analysis, fraud operations, risk analysis, business analysis, data analysis, transaction monitoring, statistical reporting, or a related analytical role.
• Experience interpreting complex data, identifying trends and anomalies, developing practical recommendations, and communicating findings to stakeholders.
• Advanced proficiency in SQL.
• Experience developing interactive dashboards, reports, and data visualizations using Power BI, Tableau, or similar business intelligence tools.
• Strong data analysis, data mining, data management, interpretation, and visualization skills, including experience working with large datasets from multiple systems.
• Proficiency with Microsoft tools including Copilot, Excel, Outlook, Word, Teams, and PowerPoint, with the ability to learn additional analytical technologies.
• Strong attention to detail with the ability to make independent, data-driven decisions, manage competing priorities, and meet SLA-driven deadlines.
• Excellent written and verbal communication skills, including experience preparing technical documentation, reports, queries, presentations, and explaining findings to nontechnical audiences.
• Must be either a U.S. Citizen or a Lawful Permanent Resident. 

Preferred Qualifications

• Master’s degree, Certified Fraud Examiner (CFE) certification, or another recognized fraud or risk certification.
• Experience in fraud detection, fraud prevention, risk operations, compliance, payments, or financial services.
• Experience with fraud rules, transaction monitoring, case management systems, operational SLAs, and workflow-driven processes.
• Ability to interpret basic system logic and partner with technical teams to troubleshoot fraud-related issues.

Work Environment

• Works primarily with fraud monitoring applications, analytical reports, dashboards, and Microsoft tools.
• Must be able to respond promptly to time-sensitive fraud alerts and SLA-driven tasks.
• Regular collaboration with Fraud Operations, Technical Support, Product/Platform, Client Support, internal leadership, and clients.

Why Join Us

This role provides the opportunity to combine fraud investigation, data analytics, SQL, transaction monitoring, and risk analysis to help identify suspicious activity and strengthen fraud prevention controls. You’ll work across fraud, technical, product, and client-facing teams while developing expertise in data-driven fraud detection and operational risk management.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

• Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.

Working For You

Perks and rewards designed for you:

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment

Retirement Savings: We will support you as you save for your future.

Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.

Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.

We strive to create a culture where you can:

• Bring your authentic self to work.

• Grow and thrive, both personally and professionally.

• Make a difference with our clients, in our communities, and with the millions of people we support.

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $57,750-$75,000.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.