Head of Enterprise Account Management

Factored is an embedded AI and data engineering firm helping leading enterprises take AI from ambition to production.
We work alongside the world's leading hyperscalers and frontier AI labs to help enterprise customers put cutting-edge AI capabilities to work inside their businesses. Our teams embed directly with customers, combining deep AI, ML, data engineering, and analytics expertise with the ownership required to build and scale production systems.

Since 2019, we've built one of the strongest pools of AI and data talent in the Americas and partnered with some of the world's most sophisticated companies on their most important data and AI initiatives.
We're building the next generation of enterprise AI services, and our Account Management organization is critical to how those relationships grow.

We are looking for a Head of Enterprise Account Management to lead the growth of our strategic customer base. This is a hands-on player-coach role. You will directly manage several of Factored's largest enterprise relationships while leading and developing our Account Management team. Your mandate is to turn successful customer engagements into larger, deeper, multi-year enterprise partnerships.

Functional Responsibilities:

• Own expansion, NRR, and commercial growth across our existing customer base.
• Directly lead several strategic, multi-million-dollar enterprise accounts.
• Coach Account Managers to become stronger strategic and commercial leaders.
• Build account strategies around customer priorities, whitespace, buying centers, executive relationships, and growth opportunities.
• Develop trusted relationships with senior business and technology executives.
• Build and maintain a high-quality expansion pipeline across strategic accounts.
• Partner closely with Delivery to translate strong customer outcomes into broader relationships and new opportunities.
• Bring patterns and customer insights back into Factored's broader GTM strategy.
• Create the operating discipline needed to make account growth more predictable and scalable.

Qualifications:

• 8+ years in enterprise account management, strategic sales, consulting, professional services, or similar commercial roles.
• Experience leading and developing client-facing commercial teams.
• Track record of growing complex, multi-million-dollar enterprise relationships.
• Strong commercial judgment across expansion, executive selling, pricing, procurement, and account strategy.
• Executive presence and credibility with senior business and technology leaders.
• A true player-coach who can manage a major account, coach an AM, and help build the system around them.
• High ownership, intellectual curiosity, and a bias toward action.