At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
This is a high-impact, high-autonomy role for a storyteller who’s strategic, collaborative, and fluent in both insight and execution.
- Lead go-to-market strategy and execution for strategic product launches, owning positioning, messaging, content, and rollout plans from end to end.
- Translate complex product capabilities into compelling narratives that clearly communicate customer value.
- Develop scalable, engaging content for business owners, operators, and decision-makers across customer segments.
- Own customer-facing product communications across channels such as in-product messaging, email, release notes, landing pages, and other launch materials.
- Equip Sales and Customer Success teams with effective narratives, enablement assets, and training that build trust and support growth.
- Use qualitative and quantitative research to understand customer needs, validate messaging, inform decisions, and identify new opportunities.
- Analyze performance data, test hypotheses, and iterate on messaging and go-to-market programs based on what works.
- Partner across Product, Sales, Customer Success, Enablement, Pricing, and other teams to align stakeholders around launch objectives, execution plans, and measurable outcomes.
- Drive complex, cross-functional initiatives forward, balancing multiple priorities, dependencies, and stakeholders.
- Champion the customer perspective, ensuring their needs and experiences are reflected in product positioning and go-to-market decisions.
- 8+ years of product marketing experience in SaaS or B2B technology, including significant experience leading launches from strategy through execution.
- A strong body of work demonstrating your ability to turn complex concepts into clear, compelling content—such as presentations, videos, landing pages, campaigns, or thought-leadership content.
- Exceptional written and verbal communication skills, with the ability to craft impactful customer-facing content and communicate confidently with executive stakeholders.
- A proven track record of enabling Sales and Customer Success teams with practical, effective content, narratives, and training.
- Strong cross-functional collaboration skills and the ability to build alignment across technical and non-technical teams.
- An analytical mindset, including the ability to interpret data, test hypotheses, and apply insights to strategy, messaging, and execution.
- Strong project management skills, with the ability to keep multiple workstreams on track without losing sight of the broader strategy or creative story.
- Comfort navigating ambiguity, changing priorities, and complex organizational dynamics with agility and optimism.
- Deep empathy for customers and a passion for creating products and experiences that make a meaningful difference.
- Experience marketing payments or fintech products.
- Experience partnering with international teams and supporting launches across multiple regions.
Playlist is committed to providing competitive compensation that is fair, equitable, and motivating. Our compensation program is designed to promote transparency, attract talented candidates, meet the needs of our current Team Members, and encourage long-term growth within our organization.
Actual compensation packages are based on factors specific to each candidate, including—but not limited to—skills, depth of experience, relevant certifications, and work location.
The base salary range for this position in the United States is $131,275–$175,000. The total compensation package may also include a performance bonus, benefits, and/or other applicable incentive compensation.
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
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