Manager, Business Operations, Strategy & Design, and End-to-End Program Management

Job Description:

The Manager, Business Operations, Strategy & Design, and End-to-End Program Management plays a key leadership role within the Lead-to-Cash (L2C) Transformation Office. This position is responsible for translating strategic business priorities into executable transformation initiatives, operating models, and measurable business outcomes.

Working across Product Management, Sales, Finance, Operations, Supply Chain, Legal, IT, and Customer Success, this leader drives alignment across people, processes, technology, data, and governance to deliver complex enterprise initiatives. The role combines business strategy, organizational design, operational excellence, and program leadership to enable successful transformation, new product introductions (NPI), and long-term business growth.

The ideal candidate brings a balance of strategic thinking and execution excellence, with the ability to influence stakeholders, navigate complexity, and deliver results in dynamic business environments.

Key Responsibilities:

Strategy & Business Transformation

· Partner with Lead To Cash functional leaders to define, prioritize, and execute transformation initiatives aligned with enterprise objectives.

· Translate strategic priorities into actionable roadmaps, business cases, and implementation plans across the Lead to Cash program.

· Identify opportunities to improve customer experience, operational performance, scalability, and business effectiveness.

· Support strategic planning activities, transformation reviews, and executive decision-making processes.

· Drive alignment between transformation investments and measurable business outcomes.

Business Operations & Governance

· Facilitate cross-functional planning and prioritization to ensure alignment across stakeholder groups.

· Support risk management, issue resolution, dependency tracking, and organizational readiness activities.

Operating Model & Process Design

· Partner with stakeholders to simplify, standardize, automate, and optimize business processes.

· Evaluate business capabilities, operating structures, workflows, and governance models to improve effectiveness and efficiency.

· Drive initiatives spanning product and offer management, commercialization, contracting, order management, licensing and entitlements, fulfillment, billing, renewals, and customer success operations.

· Ensure alignment across people, process, technology, data, controls, and governance.

End-to-End Program Management

· Lead large-scale, cross-functional transformation programs supporting strategic business priorities.

· Develop and manage integrated program plans, milestones, resources, dependencies, deliverables, and success criteria.

· Drive execution across business and technology workstreams to ensure achievement of program objectives.

· Proactively identify and address risks, issues, constraints, and interdependencies.

· Provide leadership, coordination, and accountability across multiple functions and stakeholder groups.

New Product Introduction (NPI)

· Serve as a primary interface from the Lead to Cash program into the Business Unit NPI teams.

· Coordinate NPI checklists & activities across business, operational, and technology teams.

· Ensure preparedness across Lead to Cash systems, processes, data, training, reporting, controls, and support functions for inbound NPIs.

· Support successful commercialization, adoption, stabilization, and continuous improvement.

Change Management & Organizational Readiness

· Partner with leaders and change teams to support successful adoption of new capabilities and ways of working.

· Assess organizational impacts and readiness requirements.

· Support communications, stakeholder engagement, training, and deployment activities.

· Track adoption metrics and continuously improve business outcomes following implementation.

Required Qualifications:

Education:

· Bachelor's degree in Business, Engineering, Information Systems, Operations, Finance, or a related field, or equivalent practical experience.

· Advanced degree or relevant professional certifications are desirable but not required.

Experience:

· Typically 8+ years of experience in program management, business transformation, business operations, strategy, product commercialization, consulting, or related disciplines.

· Experience leading complex cross-functional initiatives within large, matrixed, or global organizations.

· Demonstrated success delivering programs from strategy and planning through implementation and stabilization.

· Experience influencing stakeholders and driving outcomes across teams and organizational boundaries.

· Experience supporting transformation, operational readiness, product launches, organizational change, or business process improvement initiatives.

Preferred Experience:

· Lead-to-Cash (L2C), Quote-to-Cash (Q2C), or Order-to-Cash (O2C) business processes.

· Technology, software, networking, telecommunications, manufacturing, professional services, or other complex business environments.

· Enterprise software, SaaS, subscription, consumption-based, or as-a-service business models.

Success Measures:

· Successful delivery of transformation initiatives against defined business objectives and outcomes.

· Measurable improvements in operational performance, customer experience, and process effectiveness.

· Effective governance, stakeholder alignment, and executive engagement across programs.

· Successful operational readiness and launch execution for new products and services.

· Demonstrated realization of transformation benefits and value creation.

· Sustainable adoption of new capabilities, processes, and operating practices.

· Strong partnerships and credibility across business and functional organizations

· Licensing, entitlement management, digital fulfillment, and customer lifecycle management.

· ERP, CRM, CPQ, contract lifecycle management, product catalog, digital commerce, or related enterprise platforms.

· Operating model transformation, organizational effectiveness, business process redesign, or enterprise integration initiatives.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

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