Manager, Product Management – Restaurants (Hybrid - Seattle)

Nordstrom operates a $218M restaurant and specialty coffee business across 191 locations and 17 concepts. We are actively modernizing the technology that powers it: a new POS is live, and we are now focused on Labor Management and Inventory Management. This role leads and supports the Restaurant product management team.  

The Manager of Product Management for Restaurants defines and executes the multi-year capability strategy for this modernization, builds and leads a high-performing team of PMs, and develops and manages strategy with cross-divisional restaurant business stakeholders. The domain sits at the intersection of complex third-party software, enterprise integration, and a business that carries operational complexity that better technology can meaningfully reduce. 

What you’ll do 

• Define and execute the multi-year product strategy for Restaurant technology, with near-term focus on Labor Management and Inventory Management system implementation and integration, as well as POS maturation. Success means a modern, fully integrated technology foundation that is live and operating reliably across the restaurant portfolio by end of 2027. 

• Lead complex third-party software integrations, mapping upstream and downstream dependencies across enterprise systems, managing vendor relationships, and ensuring delivery stays on track across a partner-heavy landscape. 

• Build the data story for Restaurants. A key part of this role is stitching together data from across systems (labor, RPOS, store traffic, loyalty) into coherent insights that quantify the business impact of restaurants on Nordstrom broadly. This is about enabling better decisions and refining our future strategy. 

• Develop and coach your team of PMs. Set clear expectations, give honest feedback, and create the conditions for your team to grow in both craft, customer focus, and ownership. 

• Earn trust with business stakeholders and lead from it, bringing clarity on priorities, keeping the work focused on outcomes, and ensuring restaurant operators have a product partner who understands their world. 

• Own prioritization across a domain where compliance, cost management (AvT), customer experience, and system stability are all live concerns simultaneously. 

What you’ll bring 

• Demonstrated experience leading complex third-party software implementations and integrations, with the ability to identify and manage upstream and downstream dependencies across enterprise systems. 

• Strong data skills: you have worked with raw, cross-system data, drawn meaningful insights from it, and used those insights to shape strategy and build a business case. 

• Experience coaching, developing, and hiring product managers, including navigating performance conversations, recruiting for diverse strengths, and building a team from the ground up. 

• The credibility and communication skills to build trust with business partners and lead cross-functional work, holding the room on priorities, outcomes, and strategic direction. 

• Comfort operating in a domain that functions like a distinct business within a larger enterprise, with its own systems, economics, and stakeholders, and the ability to pull that complexity apart to ensure everything fits together both strategically and technically. 

• Minimum 6 years of product management experience with at least 3 years in a people leadership role, preferably in a technology, retail, or restaurant environment.