GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.
Summary
The MSL Support & Clinician Engagement role is designed to expand the effectiveness and reach of the Medical Science Liaison (MSL) team. This role provides frontline clinical workflow and medical affairs support to external clinicians while supporting intake and triage of clinical inquiries and routing complex or high‑value scientific engagements to Medical Science Liaisons (MSLs).
This position plays a critical role in proactive follow‑up on early test orders, management and triage of inbound medical inquiries, and coordination of connections between clinicians and aligned MSLs. By absorbing routine and repeatable work, this role enables MSLs to operate at the top of their scope and remain focused on high impact scientific exchange, strategy, and thought leadership.
Job Responsibilities
Clinician Support & Onboarding
- Serves as a point of contact for inbound clinician communications directed to the MSL team as needed.
- Delivers proactive onboarding support for new ordering clinicians.
- Tracks early ordering behavior and identify opportunities for education, clarification, or escalation.
- Responds to routine, noninterpretive questions related to test utilization, ordering workflows, and report navigation using approved resources; escalating nuanced or complex scientific discussions to the aligned MSL.
MSL Enablement & Scientific Triage
- Triages requests for test result discussions and scientific consults to the appropriate MSL.
- Prepares concise background summaries or context to support efficient hand-off of communication to the other MSLs as needed.
- Supports follow up clinician interaction after MSL engagements as appropriate.
- Occasional travel to conferences, as needed.
Operational & Communication Support
- Manages and organizes shared MSL inboxes, ensuring timely, professional, and accurate responses.
- Documents clinician interactions, follow-ups, and escalations in designated tracking systems or CRM tools.
- Collaborates closely with MSLs, Medical Affairs leadership, and cross functional partners to ensure consistent, high-quality external engagement.
- Contributes to continuous improvement of MSL workflows, templates, and clinician support materials.
People Manager
- No
Education, Experience, and Skills
Required
- Bachelor’s degree in genetics, biology, healthcare, life sciences, or related fields.
- Strong written and verbal communication skills with the ability to communicate clearly and professionally with clinicians.
- High level of organization, attention to detail, and comfort managing multiple concurrent requests.
- Ability to work independently in a remote environment while collaborating closely with a national team.
- Proficiency in Microsoft Office 365 and comfort learning new systems and tools.
- Willing to travel 25% as needed.
Preferred
- Background or experience in genetic counseling assistance, clinical genetics, laboratory medicine, or medical affairs.
- Familiarity with genetic testing concepts, rare disease workflows, or pediatric care.
- Demonstrated interest in a career path toward Medical Science Liaison or other Medical Affairs roles.
Certificates, Licenses, Registrations
- None
Physical Demands
- Sedentary role requiring prolonged computer use, virtual meetings, and electronic communication.
Work Environment
- Work is primarily performed in a remote office setting.
Acknowledgements
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
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Science - Minded, Patient - Focused.
At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.
Experts in what matters most.
With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.
SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.
From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:
TECHNICAL EXPERTISE
- High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
- Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.
CLINICAL EXPERTISE
- Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
- Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
- Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.
Learn more About Us here.
At GeneDx, we're driven by urgency and purpose: helping patients get diagnosed earlier. Our mission, to empower everyone to live their healthiest life through genomics, drives our team to make a tangible impact each day – and shapes our culture where high standards, strong teamwork, and meaningful ownership are the norm. We act with intention, support one another, and deliver work we're proud to put our names on.
Here’s what you can expect day to day:
1. Play like a champion (step up, redefine what’s possible, own it)
We bring energy, focus, and a bias for action. We step up, take initiative, and deliver on our commitments – with quality, speed, and care.
We push past the obvious. We challenge assumptions, raise the bar, and make thoughtful, decisive calls — choosing progress over perfection.
We stay curious, ask questions, and share direct feedback with respect. We adapt quickly and keep learning through collaboration and continuous improvement.
If you’re motivated by meaningful work, a fast-moving environment, and teammates who care deeply about outcomes, you’ll thrive at GeneDx.
Benefits include:
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Stock Purchase Plan
- Employee Discounts
- Voluntary benefits
- Programs for parents and parents-to-be
- We provide expert support for family planning, pregnancy, and postpartum care, including up to 22 weeks of fully paid parental leave (U.S.) and up to $25K annually for fertility, adoption, or surrogacy.
GeneDx is an Equal Opportunity Employer.
All privacy policy information can be found here.
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