Portfolio Operations Manager, Commercial

What You’ll Do

Own client relationships for a portfolio of 100–200 MW of distributed solar assets post-PTO, advising on preventive and corrective maintenance.
Report on monthly asset performance, providing both executive summaries and deeper technical explanation as needed.
Convert DAS provided technical performance into a business narrative: lost production into lost revenue, downtime into guarantee or incentive risk, proposed maintenance into cost avoidance, increased availability into increased revenue. 
Anticipate client and portfolio needs, manage expectations proactively, and preserve the relationship through service failures. 
Treat client retention, renewal, and portfolio health as cross functionally owned outcomes.
Deliver service reports and support technicians on site completing work in the field 
Create and manage Salesforce Cases and Work Orders for planned and unplanned service activities
Serve as the technical point of contact between the client, Performance Management, Field Operations and Technical Operations
Track open technical escalations across a portfolio, ensuring Performance Management and Technical Operations findings translate into timely client communication and follow-through.
Determine when an issue requires escalation to Performance Management or Technical Operations versus what can be resolved through standard field service dispatch. Flag systemic or recurring issues observed across a portfolio to Performance Management for fleet-level trend analysis
Maintain working knowledge of common failure modes and DAS alarm patterns sufficient to have an informed technical conversation with clients and internal specialist teams
Advise clients on repair vs. replace and warranty pursuit decisions based on synthesized input from Technical Operations and Performance Management

Who You Are

Excellent written and verbal communication, including professional email etiquette and a relationship-building mindset
Prior client success or customer service experience is a plus
Highly organized, with the ability to drive multiple projects simultaneously and deliver quality work at volume
Strong attention to detail and accuracy
Solid technical understanding of business operations and a knack for quickly learning new tools (CRM, support ticketing, ERP, BI)
Familiarity with solar PV systems — components, installation, monitoring, and performance troubleshooting
Ownership mentality: sees issues through, escalates appropriately, and follows up with the client
Thrives in a fast-paced, growth-mode environment; adapts quickly and stays composed under pressure
Eager to keep learning and expanding your skill set

Experience You'll Need

• 1+ years of experience in Commercial operations and maintenance, asset management, field service management, or account management. 
• 2+ years of experience in the solar energy industry 
• 3+ years of professional experience with proven professional acumen 
• Proven experience with client success and customer service
• Experience with solar monitoring DAS platforms and alerts.
• Experience reading and interpreting solar system design drawings.
• Understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape.

Experience That's a Plus

3+ years of solar experience
2+ years of Commercial post installation experience

Logistics

We plan to have this role start as soon as available
We are unable to provide sponsorship for this role, now or in the future
Most of our roles offer the opportunity to work remotely
If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year

Work-Life and Culture

• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more.
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples, or this Omnidian Career Experience overview on YouTube.
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process; Alums, email us after you apply.
• Here are the roles in this career track:
• Portfolio Operations Manager
• Senior Portfolio Operations Manager
• Technical Asset Manager.
• We’re a fast-growing company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s going to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.