Principal Identity and Access Management Engineer | IAM

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The ServiceNow Security Organization (SSO)
The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact
The ServiceNow IAM team is seeking a Principal Identity and Access Management Engineer to lead the design, implementation, and governance of enterprise-wide IAM solutions. This role is critical to ensuring secure, scalable, and efficient identity services across users, applications, and infrastructure. The ideal candidate is a hands-on technologist and thought leader who can define IAM strategy, drive large-scale implementations, and mentor engineering teams while aligning solutions with business, compliance, and security needs.
Key Responsibilities:

• Strategy & Architecture:
  • Define and evolve enterprise IAM architecture and roadmap aligned to security, compliance, and business priorities.
  • Lead design of identity lifecycle management, authentication, authorization, and privileged access controls.
  • Partner with security architects, cloud engineers, and business stakeholders to integrate IAM with enterprise systems.
• Engineering & Implementation:
  • Architect and deploy IAM solutions, including SSO, MFA, federation, PKI, Passwordless technologies, adaptive authentication, and identity governance.
  • Drive integration of SaaS, cloud (AWS, Azure, GCP), and on-prem applications with IAM platforms.
  • Lead IAM modernization initiatives, such as migration to passwordless, Zero Trust frameworks, Privileged Access Management, and Secrets Management.
  • Ensure compliance with standards such as NIST SP 800-63B, SOX, GDPR, and ISO 27001.
• Governance & Operations:
  • Establish policies, standards, and patterns for IAM services.
  • Define onboarding criteria and risk-based prioritization for applications into IGA/PAM/SSO platforms.
  • Oversee access certification campaigns, RBAC/ABAC design, and least privilege enforcement.
  • Collaborate with audit, risk, and compliance teams on IAM controls and reporting.
• Leadership & Mentorship:
  • Act as SME and trusted advisor on IAM across the enterprise.
  • Mentor and guide IAM engineers and analysts.
  • Represent IAM in executive and architecture forums.

Qualifications
Required Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years of experience in Identity & Access Management, Security Engineering, or related fields, with at least 3+ years in a lead or principal role, or equivalent experience and education
• Strong hands-on expertise with IAM platforms such as ForgeRock, SailPoint, Okta, CyberArk, BeyondTrust, Entra ID, or similar.

Deep understanding of:

• Authentication/Authorization standards (SAML, OIDC, OAuth2, SCIM).
• Directory services (Active Directory, LDAP).
• Federation, SSO, and MFA.
• Privileged Access Management (PAM).
• Cloud IAM (AWS IAM, Entra ID, GCP IAM).
• Graph Database (Neo4j)
• Proven experience implementing RBAC, ABAC, least privilege, and Zero Trust access models.
• Knowledge of compliance frameworks (SOX, PCI-DSS, HIPAA, GDPR, NIST).
• Proficiency in scripting/automation (Python, Linux shell, PowerShell, Java, or equivalent).
• Strong analytical, troubleshooting, and communication skills.

Preferred Qualifications:

• Experience with non-human identity governance and identity security posture management (ISPM).
• Background in PKI/Certificate Services and cryptography practices.
• Familiarity with DevSecOps practices, CI/CD pipelines, and infrastructure as code (Ansible, Terraform).
• Good understanding of the ServiceNow platform, particularly in integrating IAM processes with ITSM/ITOM modules (e.g., access requests, approvals, workflows)
• Prior experience in large-scale enterprise IAM transformations.
• Certifications: CISSP, CCSP, ForgeRock Certified, SailPoint Certified, Okta Certified, or equivalent.

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Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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