Principal Product Manager

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Job Overview:
The Principal Product Manager operates at the portfolio and enterprise level, owning the most complex and ambiguous product problems in the organization. This is not a role that manages a product — it is a role that shapes the strategic direction of a portfolio, influences enterprise decision-making, and sets the standard for how product management is practiced across the team.
The PPM is accountable for the learning agenda of the entire portfolio, for identifying new problem spaces before they have names or budgets, and for building the frameworks that allow the rest of the organization to make better decisions independently.
Day-to-day activities include synthesizing competitive dynamics and customer signals into multi-year strategic direction; communicating portfolio strategy at Director/VP level; identifying new problem spaces before they appear on any roadmap; building the executive argument for enterprise-level investments; mentoring Sr PMs and PMs; applying AI tools at portfolio scale; and treating every quarter as a portfolio-level learning cycle.

Job Responsibilities:

1. Product Learning & Growth

• Owns the learning agenda for the entire portfolio — not just their direct area. Tracks what was bet on each quarter, what the data confirmed or refuted, and what that means for where the portfolio goes next. Takes personal accountability for the OKRs associated to the portfolio.
• Treats every quarter as a learning cycle at portfolio scale. States hypotheses explicitly across multiple product areas, tracks their resolution, and updates multi-year strategy based on what the data reveals.
• Defines what good PM practice looks like across the organization and sets the reference point others work from. Shapes how the team thinks about discovery, hypothesis formation, outcome ownership, and AI directive quality. The bar is set through presence, example, and the quality of the work.
• Applies AI fluency at scale: directive writing, agent-assisted competitive research, portfolio-level analytics. Can show how their frameworks and standards changed how other PMs operate. Coaches others on AI output quality.
• Anticipates market and technology shifts well before they surface as obvious priorities. Brings a forward view to the organization that informs multi-year strategic bets.

2. Customer Problem Understanding

• Identifies new problem space. Reads customer, market, and competitive signals to find gaps that don't yet appear on any roadmap. Builds the case from evidence and brings it forward as a net-new strategic opportunity.
• Operates as an independent co-owner of customer research direction — not a reviewer of summaries. Participates in research and forms a synthesized view that connects customer signals to portfolio-level strategic implications.
• Knows where T-Mobile leads, where it lags, and where the category is moving before it becomes an obvious priority. Uses this knowledge to guide and advise the broader organization.
• Evangelizes the customer-first standard across the PM organization. Creates the conditions where teams throughout the portfolio operate from customer evidence, not product assumptions.

3. Product Strategy & Vision

• Shapes portfolio and multi-year product strategy. Synthesizes competitive dynamics, customer signals, and market timing across multiple product areas into a clear strategic direction. Makes deliberate choices about which bets to accelerate and which to stop.
• Builds frameworks that help the rest of the organization think the same way. Does not just set direction — creates tools, narratives, and structures that allow other PMs to make better strategic decisions independently.
• Owns the portfolio roadmap across multiple Agile teams, often with cross-team, cross-platform, and external dependencies. Ensures alignment on prioritization at enterprise scale.
• Connects portfolio strategy to business outcomes — not just feature delivery. Defends direction with evidence, updates it when the data says to, and communicates the reasoning transparently.
• Leads discussions with external third parties on partnerships, licensing, and market positioning. Represents T-Mobile's product strategy externally at the industry level.

4. Stakeholder Alignment

• Builds cross-org relationships that give the product portfolio strategic leverage. Cultivates deep relationships with stakeholders that enable products to move forward despite organizational friction. Influences direction not through authority but through sustained credibility.
• Engages at VP level and below. Brings a clear, evidence-backed strategic narrative to every executive conversation and earns the trust that allows that narrative to move decisions.
• Partners with Architecture, Engineering, and Platform teams to ensure portfolio-level technical strategy is coherent. Does not allow individual product decisions to undermine enterprise platform health.
• Identifies systemic organizational issues that impede portfolio success. Drives resolution at the level required with a recommended solution in hand.

5. Communication

• Communicates product vision and portfolio strategy at Director and VP level. Frames the strategic narrative in terms that connect product direction to business outcomes. Adapts communication for the audience without losing the clarity of the underlying argument.
• Makes the portfolio legible to the executive team — not as a list of roadmap items, but as a coherent strategic argument for where T-Mobile should go and why it matters.
• Drives specific ad hoc analysis and presents strategic recommendations to VP level. Does not present data — presents a position, defends it, and owns the outcome.
• Communicates technical challenges and tradeoffs at portfolio level. Anticipates and surfaces issues before they escalate, with a clear recommended path forward.
• Accountable for product quality and team response across the portfolio in the event of critical defects or high-impact issues — including executive-level communications.

6. Data & Financial Acumen

• Comprehensive understanding of data and where to go next. Translates portfolio-level data into a clear business narrative defining what to measure, why it matters, and what it means for the direction of the portfolio.
• Identifies which opportunities the data supports pursuing at enterprise scale and builds the VP argument for committing to them. Owns what happens when the bet is placed.
• Owns the portfolio KPI framework. Defines which metrics matter across product areas, how they compound into business outcomes, and what the data is saying about the health of the overall portfolio.
• Conducts and directs ROI, NPV, and cost-benefit analysis to support major multi-product investment decisions. Builds financial models that inform enterprise-level build-vs-buy-vs-partner decisions.
• Uses data to tell a clear, honest story about portfolio performance — including what isn't working, and what T-Mobile should stop investing in.

7. Ownership & Autonomy

• Owns outcomes across the most complex, ambiguous, and cross-platform product challenges in the organization. Accountable for the full arc of the portfolio without requiring executive direction to act.
• Ensures complex, ambiguous problems are solved on time and showcase customer value. Ensures that customer value is always being met.
• Translates portfolio strategy into detailed capabilities and features consumable by engineering across multiple Agile teams, with dependencies spanning internal and external platforms. Prototyping is a standard strategic tool.

8. Org Impact & AI Tools

• Defines what good looks like across the PM organization and sets the reference point others work from. Shapes how the team thinks about discovery, hypothesis formation, outcome ownership, and AI directive quality. The bar is set through presence, example, and the quality of the work.
• Mentors Sr PMs and PMs across the organization. Gives direct, honest feedback. Raises the standard for problem framing, outcome ownership, and strategic thinking across the entire PM team.
• Applies AI fluency at portfolio scale — directive writing, agent-assisted competitive research, portfolio-level analytics interpretation — and coaches others on output quality. Can demonstrate how their AI standards changed team output.
• Collaborates with cross-functional partners to develop portfolio-wide adoption tools, training materials, and go-to-market programs.

Education and Work Experience:

• Bachelor's Degree plus 7 years of related work experience, or an advanced degree with 5 years of related experience. (Required)
• More than 10 years of relevant Product Management experience in an agile software product development environment. (Required)

Knowledge, Skills & Abilities

Required:

• Backlog Management
• Business Acumen
• Customer Experience Design
• Data Analysis
• Financial Modeling
• Go-to-Market Strategies
• Product Management
• Product Roadmap
• Stakeholder Management
• Strategic Thinking

Preferred:

• AI Fluency & Tooling
• Business Analysis
• Business Needs
• Customer Centricity
• Customer Engagement
• Industry Trend Analysis
• Product Analysis
• Relationship Building

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Base Pay Range: $133,800 - $241,400

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ362151¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
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