Qualified Success Architect, Internal Enablement

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The “Qualified Success Architect, Internal Enablement” will own the day-to-day execution of internal enablement for Qualified's Customer Success organization. You'll be the go-to resource for new hires as they ramp up on our Agentic Marketing Platform and Piper the AI SDR Agent, and you'll keep our CS/QSA team sharp through ongoing live training and up-to-date knowledge resources.

What You Will Be Doing:

• Own the new hire onboarding program for new Qualified Success Architects (QSAs) — serving as their primary point of contact, checking in regularly, coordinating system access, and following up with IT to keep onboarding moving
• Drive new hires toward QSA certification, tracking progress and proactively pushing pace when things stall
• Coordinate and host CS 5-star Enablement — our biweekly live training sessions for the CS/QSA team — partnering with Product and subject matter experts to ensure content is ready and relevant
• Keep our internal knowledge base (Guru) current, including managing knowledge agents
• Support larger enablement projects and initiatives alongside the Manager of CS Enablement
• Build strong product knowledge across the Qualified platform so you can serve as a trusted resource the broader CS/QSA team leans on

Qualifications:

• 5-10 years of Mid Market/Enterprise software experience
• Prior experience in customer success, account management, or a similar customer-facing SaaS role — experience with Qualified's platform is a strong plus
• Experience coaching or teaching colleagues — whether as a team lead, informal mentor, or similar role
• Strong organizational skills and comfort managing multiple onboarding timelines and projects at once
• Excellent written and verbal communication skills
• Experience with (or aptitude for) knowledge management tools like Guru, Notion, or similar platforms
• Comfort working cross-functionally with Product and subject matter experts to keep training content current
• Deep curiosity about the product — you enjoy going deep on how things work
• Must be willing to work in a fast-paced startup environment with multiple roles
• Passion for setting up new team members for long-term success

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $123,100 - $186,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.