Analyze operational, customer survey, qualitative, and unconventional data to identify retention drivers and customer pain points. Synthesize findings into actionable recommendations, improve reporting, provide operational consulting, and present insights to senior leaders. The role requires advanced statistical and analytical skills, strong SQL and Snowflake capabilities, familiarity with Python and Cortex, and effective cross-functional communication.
Description
Every customer who stays, or leaves, has a story. As a senior analyst on our Cross-USRM Analytics and Enablement team, you'll be the one who finds it. You'll combine operational data, and customer survey data to uncover what really drives retention. Then you'll bring those insights to senior leaders who can act on them. If you love turning messy, unconventional data into clear answers that shape how we serve our customers, we'd love to meet you.
The Cross-USRM Analytics and Enablement team in the Experience Research department is looking for a senior analyst to help progress initiatives within the Retention and Customer Research spaces.
The ideal candidate is curious, has strong analytical and technical skills, and is comfortable working with a variety of data sources and tools. They should have excellent communication skills and be able to explain complex concepts to audiences across functions and levels.
Responsibilities:
Ideal experience includes:
**This position will have in-office requirements if you are located within 50 miles of Portsmouth, NH, Boston, MA, Seattle, WA or Plano, TX**
Qualifications
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
$83,000.00 - 157,000.00
Every customer who stays, or leaves, has a story. As a senior analyst on our Cross-USRM Analytics and Enablement team, you'll be the one who finds it. You'll combine operational data, and customer survey data to uncover what really drives retention. Then you'll bring those insights to senior leaders who can act on them. If you love turning messy, unconventional data into clear answers that shape how we serve our customers, we'd love to meet you.
The Cross-USRM Analytics and Enablement team in the Experience Research department is looking for a senior analyst to help progress initiatives within the Retention and Customer Research spaces.
The ideal candidate is curious, has strong analytical and technical skills, and is comfortable working with a variety of data sources and tools. They should have excellent communication skills and be able to explain complex concepts to audiences across functions and levels.
Responsibilities:
- Performs complex analysis within Snowflake/SAS with strategic impact on business operations and/or functional groups
- Utilizes quantitative and qualitative data within the Customer Research space to drive insights and uncover customer pain points
- Synthesizes data from internal and external sources to produce meaningful observations and recommendations
- Presents findings and recommendations and leads discussions with senior leadership at the functional or department level
- Works with non-traditional data sources across departments
- Provides advanced operational consulting support and improves reporting as necessary
Ideal experience includes:
- Intermediate SQL and Snowflake skills
- Familiarity with Python and Cortex
- Experience with qualitative and/or unstructured data (a plus)
- An inquisitive, collaborative mindset and comfort working across teams
**This position will have in-office requirements if you are located within 50 miles of Portsmouth, NH, Boston, MA, Seattle, WA or Plano, TX**
Qualifications
- Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required.
- Mathematics, Economics, Statistics or other quantitative field are preferred fields of study.
- Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques.
- Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Emblem).
- Must have good planning, analytical, decision-making and communication skills. Solid understanding of business to improve business outcomes.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
- California
- Los Angeles Incorporated
- Los Angeles Unincorporated
- Philadelphia
- San Francisco
$83,000.00 - 157,000.00
Liberty Mutual Insurance Seattle, Washington, USA Office
1001 4th Avenue, Seattle, WA, United States, 98154
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