Senior Director, Pricing Operations Transformation

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What you get to do in this role:

• Lead operational execution of pricing proposals/new commercial models from approval through implementation and launch
• Translate new commercial models and new offers into clear business requirements for product setup, config, pricing, quoting, entitlements and usage tracking systems
• Works with cross-functional teams and IT partners to clarify the requirements, validate the solutions, accept the solutions
• Supports the enablement of commercials related functions – Sales, Deal Desk, Customers and Commercial Operations
• Develops, tracks and reports on a clear project plan for the execution from strategy
• Drives the operationalization of processes following established governance processes
• Identify opportunities to drive productivity for commercial operations team in the process end-to-end
• This role blends strategic leadership with hands-on execution and serves as a trusted partner to the senior leadership team.

To be successful in this role you have:

• 8+ years of experience driving operationalization of new offers and commercial models
• Experience implementing complex and highly cross-functional process/system transformation projects
• Effectively led a team of high performing individuals driving process/system transformation
• Experience in business process areas covering product/pricing setup, config, pricing, quoting, billing, entitlements, usage, compensation in SaaS industry
• Have successfully translated strategic decisions into operational business requirements
• Have implemented creative solutions to drive productivity for commercial operations teams using AI/Citizen Developed capabilities
• Collaborated effectively with business and IT teams
• Have worked effectively in a highly complex, fast-paced and dynamic business environment
• Proven experience leading a team, mentor and develop team members.

JV20

For positions in this location, we offer a base pay of $220,300 - $396,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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