Senior Manager Information Technology

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for a Senior Manager Information Technology with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Who we are – Our Mission
We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

At Pioneer, our employees are our most valuable asset. That’s why we’re proud to offer a comprehensive Total Rewards package designed to support your health, security, and work-life balance.

Benefits That Invest in You

At Pioneer, we offer a comprehensive benefits package designed to support your health, financial well-being, and continued growth.

Health & Wellness Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account

Financial Protection

• Employer-provided life insurance
• Accidental Death & Dismemberment (AD&D) insurance
• Disability coverage

Invest in Your Future

• Front-Loaded Tuition Assistance
• Retirement Plan
• Employee recognition programs
• Public transportation discounts
• Employee Assistance Program (EAP)

Join Pioneer and build more than a career. Be part of a team that supports your well-being, recognizes your contributions, and invests in your future.

Benefit eligibility, coverage, contributions, and program provisions are subject to the terms of the applicable benefit plans and policies.

WHAT YOU'LL DO

The Senior Manager, Information Technology oversees organization-wide IT operations in partnership with the Vice President of Information Technology, aligning them with Pioneer Human Services’ mission, vision, and IT strategy. The role focuses on modernizing and optimizing technology infrastructure and operations, supporting cloud-based business applications, and improving systems and processes to advance the nonprofit’s objectives, strategy, and growth initiatives. The Senior IT Manager leads, mentors, and collaborates with IT professionals and departments across the organization to ensure technology resources are optimized, secure, and aligned with regulatory requirements and industry best practices.

PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Implements a comprehensive IT strategy aligned with Pioneer’s business goals, long-term vision, mission, and values as a member of the broader leadership team.
• Partners with leadership to identify and prioritize IT initiatives that enhance efficiency, productivity, and innovation.
• Recruits, mentors, and manages IT professionals; fosters a transparent, healthy, and collaborative workplace; and leads effective retention and succession-planning efforts.
• Provides hands-on oversight of the design, implementation, and maintenance of Pioneer’s IT infrastructure, including servers, networks, hardware, and software systems.
• Ensures the availability, scalability, and security of IT infrastructure through hands-on support for current operations and future growth.
• Establishes and enforces robust security protocols to protect the organization’s sensitive data, intellectual property, and customer information.
• Implements disaster recovery and business continuity plans to mitigate potential IT disruptions.
• Coordinates the selection, deployment, and maintenance of software applications for aerospace manufacturing, facilities management, operational support, and behavioral health divisions, while serving as Pioneer’s technical lead for project management.
• Leads the transition from legacy platforms to improve and stabilize business operations and the technology infrastructure.
• Works with stakeholders to streamline business processes and improve workflow efficiency through technology.
• Develops and manages IT budgets, allocates resources effectively across projects and operations, and collaborates with technology providers and vendors to analyze utilization and account management.
• Conducts performance evaluations, provides feedback, and identifies professional development opportunities.
• Ensure IT operations comply with applicable data privacy and security regulations and industry standards including but not limited to CMMC, ITAR, HIPAA.

• Monitors emerging technologies and industry trends to drive continuous improvement and lead IT processes and practices with an innovative focus.

QUALIFICATIONS:
REQUIRED

• Bachelor's degree in Computer Science, Information Technology, or a related field.  In lieu of a degree, an equivalent combination of education and experience

• Extensive systems administrative experience in aerospace or a similar manufacturing environment as a Systems Engineer or similar infrastructure-supportive discipline
• Proven experience (typically 10+ years) in IT leadership and people management roles
• 5+ years in telecom infrastructure services and support
• 5+ years leading IT software acquisition, development and support services and projects
• 5+ years as a software and database architecture expert in complex IT environments
• 5+ years in current Microsoft software environments and platforms
• 5+ years in ERP and/or EHR enterprise level systems and support
• 5+ years in systems integrations, consolidations and mediary development

PREFERRED/DESIRABLE

•  A master's degree

CONDITIONS OF EMPLOYMENT: 

This position requires access to systems and information regulated under federal security requirements. This position is subject to an individualized assessment to determine if federal security requirements are necessary for access to regulated systems and information required for this role. These requirements are mandated by contract and federal security standards and cannot be waived.

This position is subject to criminal, licensure, and education background checks in addition to the List of Excludable Individuals and Entities (LEIE), which includes OIG and SAM.

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.