Design and improve observability (monitoring, logging, tracing, SLIs/SLOs), build automation and CI/CD, lead incident response and reliability improvements, mentor SREs, run on-call, and apply AI/ML to operational signals to forecast and reduce risks.
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Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
Role Summary:
As a Site Reliability Engineer you will be embedded with a cross functional team who has key responsibilities for certain portions of our systems. Over the course of the first year you will gain the valuable context needed to be truly effective and move at speed in the Filevine environment. During your successive years you will be given specific mission critical objectives that help build out and improve our autonomous systems and simultaneously build out your personal brand as an exceptional engineer who has built and maintained amazing systems that can grow to internet scale.
Responsibilities
Observability & Alerting: Design and improve monitoring, logging, tracing, dashboards, and SLI/SLOs for production visibility.
Automation & CI/CD: Build internal tools and delivery pipelines to boost efficiency, eliminate toil, and ensure reliable deployments.
Reliability & System Quality: Drive continuous improvements in system performance, scalability, and security to mitigate customer impact.
Incident Management: Lead production incident response from triage to resolution, turning lessons into durable runbooks and preventatives.
Technical Leadership: Guide major technical initiatives, align cross-team engineering efforts, and manage technical risks.
Mentorship: Elevate SRE team capability through design reviews, paired problem-solving, and incident post-mortems.
Operations & On-Call: Join the on-call rotation while leading capacity planning and disaster recovery readiness.
AI/ML Operationalization: Leverage operational AI/ML tools to forecast capacity risks, detect patterns, and automate system health.
Qualifications
Experience: 8+ years in software/platform engineering or DevOps, including 5+ years dedicated to Site Reliability Engineering.
Infrastructure & Observability: Expertise in cloud platforms (AWS), Kubernetes, IaC, and full-stack observability (tracing, logging, SLI/SLOs). Grafana, Datadog, NewRelic
Automation & Scripting: Proficient in Python, Go, or Bash for building CI/CD pipelines, production tools, and toil-reducing automation.
Incident Leadership: Proven track record in root cause analysis, high-severity incident response, and long-term reliability engineering.
Leadership & Mentorship: Strong communication skills with a history of mentoring engineers, leading cross-functional projects, and setting technical strategy.
Operational AI/ML: Hands-on experience using AI/ML on telemetry data to predict capacity risks, spot anomalies, and optimize system workflows.
Compensation Information: $190,000 - $230,000
The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at [email protected]
Work Location Expectation: Remote or option to be hybrid/in-office in one the following locations: San Francisco, New York, Chicago, or Salt Lake City
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
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Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
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