Sr Specialist, Digital Experience

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The Sr. Specialist, Digital Experience is responsible for operating and optimizing Enterprise communications and knowledge intranet platforms for access, authoring, experience, and usability. They are responsible for understanding the needs of their audiences, then using continual improvement processes to improve product effectiveness to maximize satisfaction and utilization. This role owns specific programs or processes that support larger organizational/enterprise goals, including but not limited to business requirements development, content management, feedback collection and analysis, governance, site adoption, user engagement, and UX/UI concepts and evaluation. This role collaborates with cross-functional partners and third-party resources to ensure that content, systems, and tools are effective and meet audience expectations. Consults on large, complex projects spanning content initiatives, technical integrations, site performance analysis, user experience, and team workflows & processes.

Responsibilities:

• Conduct user research and usability studies, collaborates with designers, developers, and business teams throughout the process. 

• Participates in analysis, market research, and validation to identify opportunities for new or existing capabilities and features. 

• Partners with business owners, scrum teams, and cross-functional stakeholders to scope, write requirements, solution design, develop user stories, feature development and user acceptance testing. 

• Partner with IT to manage roadmap and backlog ensuring that technology deliveries capabilities on time, at budget, to specification. 

• Partner with a broad group of stakeholders to identify key capabilities needed as well as potential issues or risks and their solutions. 

• Monitor and evaluate performance to foster continuous iteration for improvement. 

• Execute operational tasks to ensure platforms function effectively for authors, employees, and support groups. 

Qualifications: 

• 2+ years of experience in digital product management or similar roles developing and executing experiences and content strategy plans in an agency or corporate environment. 

• 2+ years working in a fast paced, high-volume Marketing, Communications, and/or Public Relations function for a large corporation or agency; strong cross functional partnership experience. 

• Must be skilled at writing/editing website, web content strategy, permissions, personalization, accessibility, and other core needs of a web-based experience. 

• Up to 10% travel required to collect feedback from stakeholders in the field and/ or support project launches. 

• Exceptional technical writing, executive presentation skills, and business acumen. 

• A strong understanding of the digital space with current standards and ability to quickly adapt to new standards for Accessibility, CSS, HTML, JSON, and other necessary web technologies and languages to deliver results. 

• Able to leverage analytics tools to synthesize insights from large datasets to make informed website content and design improvements. 

• Demonstrated strong organizational skills with a history of anticipating issues and taking proactive action to develop and implement an appropriate test, launch, or response plans.  

• Comfortable multi-tasking and able to deliver results under pressure and tight deadlines. 

• Excellent problem solving and analytical skills. 

Desired:

• Bachelor’s degree or higher in related fields or equivalent experience. 

• Experience in developing and leading communications strategy for dynamic organizations that have experienced significant change (eg change in response to market conditions, competition, etc). 

• Proficient in authoring and publishing content using HTML or standard content management systems (AEM, Drupal, etc). 

• Experience working with backend systems using SQL and other DB query tools. 

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $63,690 - $114,950

National Base Pay Range: $57,900 - $104,500

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. 

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ380138¶dox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. 
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.