Serve as the frontline contact for customers via email and support tickets, troubleshoot and escalate issues, onboard new users, maintain Help Center and internal knowledge base, report recurring problems, and collaborate with Product and Engineering to improve the product and customer experience.
About Us
Supio is a trusted AI platform purpose-built for law firms, reshaping how data drives impactful outcomes. Our innovative approach blends technology with deep legal expertise, making us a leader in our field. We go beyond surface-level AI to deeply understand our customers’ daily needs, empowering law firms with unparalleled data insights. Supio delivers human-level, accurate analysis of complex data and legal records, quickly and efficiently bringing critical insights when they matter most. Trusted by top litigation lawyers, our platform has supported over $1 billion in settlements.
Headquartered in Seattle with an office in San Francisco, we raised $60M Series B in April 2025 led by Sapphire Ventures with Mayfield and Thomson Reuters Ventures, bringing total funding to $91M. We're scaling rapidly and looking for exceptional talent to join us in this next phase of growth.
We're looking for passionate team members who are motivated by our mission and ready to help us achieve it.
Supio is transforming how legal teams work through AI — and we’re growing fast. We’re looking for a Support Specialist who’s passionate about helping customers succeed and eager to grow in the tech and legal AI space. You’ll be the frontline voice for our users, ensuring every interaction is seamless, empathetic, and impactful. Join Supio and help redefine customer experience in the AI-powered legal world.
What You’ll Do
- Be the first point of contact for customer inquiries via email and support tickets.
- Troubleshoot issues, escalate complex cases, and collaborate with Product and Engineering to drive solutions.
- Guide new users through the onboarding and system setup process.
- Track and report recurring issues to improve our product and customer experience.
- Keep our Help Center and internal knowledge base accurate and up to date.
- Partner with teams across the company to advocate for customer needs and streamline processes.
Who You Are
- A strong communicator with excellent writing and people skills.
- Customer-obsessed — you genuinely enjoy solving problems and helping others.
- Tech-curious and eager to learn about AI and legal tech.
- Organized, detail-oriented, and thrive in a fast-paced environment.
Preferred Qualifications
- Bachelor’s degree or equivalent experience (all majors welcome).
- 0–2 years in customer support, success, or help desk roles.
- Familiarity with tools like Zendesk, Intercom, Salesforce, or HubSpot.
- Interest in AI, SaaS, or legal tech is a big plus.
Compensation
The salary range for this position is $78,000 - $90,000 plus company equity. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience.
Supio Seattle, Washington, USA Office
1501 4th Ave, Seattle, WA , United States, 98101
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