Website Implementation Specialist

ProfitSolv is a SaaS business services provider for the legal and accounting industry. We are looking for a Website Implementation Specialist to join our team at ProfitSolv!

The Website Implementation Specialist serves as a dedicated resource for the onboarding team, owning the technical preparation and execution of customer website go-lives. This role accelerates the launch process by coordinating directly with customers and their technical stakeholders to ensure domain transitions are completed accurately and on schedule.   

What we provide:

• Opportunity to Invest in Your Future. We offer a 401K match.
• Paid Time Off. Enjoy paid time off and paid holidays.
• Great Coverage. Take advantage of health, dental, and vision HSA and FSA policies.
• A Great Team. Collaborate with smart, curious, hardworking individuals.
• Performance Compensation. Be rewarded for your hard work with performance-based merits.
• Remote Work. Want to work from home? No problem!

As a Website Implementation Specialist, you will:

• Own end-to-end technical execution of website go-live after customer approval, including coordinating domain access and updating DNS records. 
• Serve as the primary liaison between customers, their IT departments, and domain specialists throughout the launch process. 
• Conduct daily outreach to assigned customers to maintain launch momentum, identify blockers, and drive timely resolution. 
• Review and manage Trello cards for assigned technical tasks, ensuring accurate status tracking and timely completion. 
• Partner with onboarding teammates to engage customer-side technical stakeholders and align on launch requirements. 
• Troubleshoot and resolve technical launch roadblocks, escalating to senior resources as needed. 
• Maintain clear documentation of launch status, customer communications, and technical actions taken. 
• Other duties as assigned. 

This position follows established policies and procedures to keep confidential information secure.

A great fit for this position has:

• Associate degree or minimum of 2 years of experience in a technical implementation, onboarding, IT coordination, or customer-facing technical support role. 
• Working knowledge of DNS concepts, domain management, and web hosting fundamentals. 
• Strong communication and interpersonal skills, with the ability to coordinate across customer IT teams and internal stakeholders. 
• Highly organized with the ability to manage multiple customer launches simultaneously and meet deadlines. 
• Experience using project tracking tools such as Trello, Asana, or similar platforms. 
• Knowledge of MS Suite; experience with SaaS or technology company environments is a plus. 
• Detail-oriented with strong problem-solving skills and a proactive approach to removing roadblocks. 
• Ability to work collaboratively in a fast-paced, team-oriented environment. 

Additional Desirable Qualifications

• Strong time management skills and sound decision-making ability. 
• Comfortable with daily customer outreach and managing stakeholder expectations. 
• Experience with web domain registrars (e.g., GoDaddy, Namecheap, Cloudflare) is advantageous. 
• Ability to handle stress and meet deadlines in a high-volume launch environment. 
• Prolonged periods sitting at a desk and working on a computer. 
• Ability to travel as needed. 
• Ability to meet work timelines 
• Be Present as the manager/job requires 

Our commitment to you: At ProfitSolv, we are committed to being a diverse and inclusive workplace as an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We embrace a diverse group of backgrounds and experiences to connect with clients, solve problems, and innovate.