Principal Product Manager

Principal Product Manager for Memory in Copilot Chat, owning customer scenarios, end-to-end product experiences, platform requirements, and AI quality/evaluation across a high-impact, cross-company area. 

Microsoft Copilot is transforming how people work by helping them reason across information, stay in context, and accomplish more. Copilot Memory is a foundational part of that experience: it enables Copilot Chat to understand durable user context and deliver more personal, proactive, and trustworthy assistance while preserving enterprise-grade controls. 

The Copilot Work Memory team is evolving memory from user's work context & history continuity into a governed, evaluable, multi-source capability grounded in user's real communications, documents, meetings and work content. The team is solving hard product and technical problems across memory generation, freshness, retrieval, serving, evaluation, transparency, safety, privacy, latency, and cost. 

We are looking for a Principal Product Manager, to lead a large, complex product area for Memory in Copilot Chat. This role requires exceptional technical fluency, end-to-end product judgment, and a proven ability to build and ship AI-powered experiences from the ground up. You will set direction across customer scenarios, product experiences, platform capabilities, and AI quality; translate ambiguous customer and technical problems into a durable strategy and execution plan; and align engineering, applied science, design, research, security, privacy, and partner teams across Microsoft to deliver measurable customer impact. You will also establish and sustain senior cross-organization relationships with teams driving critical parts of Copilot Memory, including Chat Memory. 

The ideal candidate combines customer obsession with systems thinking and organizational leadership: someone who can move comfortably from long-term product strategy and user scenarios to quality metrics, experiment design, platform tradeoffs, and executive-level decisions. You will operate with high autonomy, lead through ambiguity across a broad scope, create clarity across organizational boundaries, and establish the product practices and cross-company operating model that allow Copilot Memory to improve safely and rapidly at scale. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Own product strategy, multi-year roadmap, and execution for a large and complex area of Work Memory in Copilot Chat, connecting customer scenarios to platform investments and measurable outcomes across multiple products and organizations. 

• Define and ship end-to-end AI experiences from the ground up for how Copilot captures, refreshes, retrieves, uses, explains, and allows users to control memory, taking capabilities from early concept and technical exploration through experimentation, launch, and scaled operation. 

• Translate customer needs, usage and feedback signals, support themes, and competitive insights into a differentiated product strategy and durable platform-level requirements, balancing near-term delivery with long-term architecture and ecosystem leverage. 

• Lead the product quality and evaluation strategy for your area, including representative scenario sets, rubrics, offline evaluations, synthetic or controlled test environments, online metrics, experiment design, regression protection, and failure analysis. 

• Partner closely with engineering and applied science on technical choices across generation, storage, retrieval, freshness, context budgeting, latency, cost, and model behavior; make clear tradeoffs and drive decisions. 

• Establish success measures spanning relevance, freshness, personalization utility, task completion, engagement, customer satisfaction, trust, safety, performance, and operational health. 

• Drive trustworthy product design through transparency, citations or explanations where appropriate, user controls, lifecycle clarity, auditability, privacy, Responsible AI, and enterprise compliance requirements. 

• Build and sustain senior cross-company relationships across Copilot Chat, Microsoft 365, Work IQ, agents, platform, design, research, security, privacy, marketing, and customer-facing teams; align independent roadmaps, resolve high-impact dependencies, and drive shared decisions across organizational boundaries. 

• Communicate strategy, quality insights, risks, tradeoffs, and recommendations crisply to senior leaders and stakeholders; shape executive decisions and establish effective cross-organization product reviews and operating rhythms. 

• Model AI-forward product leadership through rapid learning, prototyping, data-informed iteration, direct customer engagement, and active mentorship of product managers; raise the quality bar for strategy, execution, and AI evaluation across the broader team. 

Required Qualifications:

• Bachelor's Degree AND 8+ years experience in product/service/program management or software development
  • OR equivalent experience. 

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
 
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Experience owning a large, complex product scope and delivering end-to-end software products, AI-powered features, or platform capabilities with measurable customer or business impact. 
• Technical fluency in building and evaluating AI products, with the ability to work deeply with engineering and applied science partners from early technical exploration through production launch and iteration. 
• Experience using data, telemetry, experimentation, product evaluations, or structured quality methods to make product decisions and improve outcomes. 
• Demonstrated product judgment across customer scenarios, user journeys, interaction design, prioritization, and platform tradeoffs. 
• Experience translating customer feedback and market or competitive signals into clear product requirements and roadmaps. 
• Demonstrated ability to build trusted cross-organization relationships, align and influence senior stakeholders without direct authority, and drive strategy and execution through significant ambiguity and interdependent roadmaps.
• Technical fluency in building AI/ML platforms or products.
• Experience taking a zero-to-one AI capability from customer problem definition and technical exploration through experimentation, launch, and scaled operation; experience with memory, personalization, search and retrieval, RAG/grounding, agentic systems, orchestration, knowledge systems, or conversational AI is especially relevant. 
• Experience shipping enterprise AI experiences with privacy, security, compliance, governance, safety, and Responsible AI requirements. 
• Experience with Microsoft 365, Copilot, or enterprise productivity products and the needs of both end users and tenant administrators. 
• Solid executive presence and storytelling skills, with the ability to simplify complex technical, product, and organizational issues into clear decisions, commitments, and action. 
• A self-directed, resilient, and collaborative working style; curiosity, attention to detail, and a bias toward learning and execution.