Microsoft Office Shared Services & Experiences (OSSE) builds the foundational platform behind millions of document experiences across Word, Excel, PowerPoint, OneNote, and Microsoft 365. This role will be part of the team that helps shape the future of fundamental architecture and investments to power performant, reliable and trustworthy document experiences for Office apps across WXP web, desktop and mobile as well as how Office documents evolve within AI-first experiences like Copilot Chat, Cowork and GitHub.
Success will require balancing platform architecture, performance, quality, and engineering agility while advancing AI-first product building to accelerate innovation and how work gets done. This is an opportunity to influence the next generation of document experiences, ensuring users can create, collaborate, and take action on trusted Office content wherever they work, while maintaining best-in-class quality, reliability, and competitiveness across both traditional productivity and AI-powered workflows.
As a Principal Product Manager, you will lead web platform investments focused on performance, reliability, and quality. You will drive cross-organization efforts to continuously have best in class fundamentals for Office web and assist on targeted aspects of fundamentals for Office mobile and macOS platforms. You’ll identify opportunities by understanding customers’ lived experiences and product friction, then translate those insights into performance, reliability, and quality roadmaps and deliverables. You’ll help set strategy with business impact and measures, communicate and get leadership buy-in, identify and prioritize initiatives and create specifications, all-in partnership with multiple product, engineering design and research teams.
This role is looking for someone with a growth mindset, passion for the way that fundamental gains can materially impact our product satisfaction and user experience and willingness to learn in a fast paced, inclusive culture within the Office Product Group.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Product Vision & Strategy
Use and scale AI-native product and engineering practices to identify opportunities, accelerate improvements in performance, quality, and reliability, and demonstrate measurable customer and business impact across Office experiences.
Define and drive the long-term strategy for web platform foundations with a focus on performance, reliability, scalability, and quality.
Establish and prioritize product investments that improve user-perceived performance, end-to-end experience health, and platform efficiency.
Create and maintain a multi-year roadmap aligned with Microsoft 365 and Copilot business objectives.
Drive platform modernization initiatives that simplify architecture, reduce technical debt, and accelerate innovation.
Drive product strategy and execution of software delivery on macOS
Performance, Reliability & Quality Leadership
Partner with engineering teams to identify, prioritize, and deliver improvements in startup time, responsiveness, navigation, and document interaction performance.
Define success metrics, performance objectives, and measurable business outcomes.
Lead investigations into performance bottlenecks across client, service, network, and platform layers.
Champion a performance-first culture through measurable goals, telemetry, experimentation, and accountability.
Drive platform-wide reliability and quality initiatives that improve service availability, resiliency, and customer trust.
Drive adoption of AI-powered product and engineering practices to improve decision-making, accelerate execution, increase development efficiency, and unlock measurable gains in platform performance, reliability, quality, and customer satisfaction.
Collaborate across platform teams to drive initiatives and improvements for web, mobile, and macOS experiences.
Cross-Organization Leadership
Build alignment across multiple product teams, and leadership stakeholders.
Influence technical and product decisions without direct authority.
Communicate strategy, tradeoffs, risks, and execution plans to all levels of the organization from feature crews to senior leaders and executives.
Drive prioritization decisions across competing investments and platform dependencies.
Customer & Data Insights
Leverage telemetry, experimentation, customer feedback, and research to identify platform opportunities.
Translate technical platform investments into measurable customer and business impact.
Define key performance indicators and continuously evaluate effectiveness of product investments.
Qualifications
Required Qualifications:
- Bachelor's Degree AND 8+ years experience in product/service/program management or software development
- OR equivalent experience.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Experience with large-scale web applications, distributed systems, or cloud services.
- Experience with generative AI, AI agents, AI-powered developer tools, or developer productivity platforms.
- Understanding of AI evaluation, agent orchestration, human-in-the-loop systems, or autonomous workflows.
- Deep understanding of web performance, reliability engineering, scalability, and operational excellence.
- Experience with experimentation platforms, telemetry systems, and performance measurement frameworks.
- Familiarity with modern web architectures, browser technologies, and cloud-native platforms.
- Data fluency and ability to interrogate telemetry and evaluation data directly, not only consume dashboards, and to distinguish real signal from noise.
#OPG #OPGHiring
Product Management IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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