Sr. Developer Experience Manager

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. 

US – Seattle only: 
This position is open to candidates in the Seattle, WA area. You will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week (Tuesday, Wednesday, and Thursday). 

This person manages the DevOps team. The team runs source control, CI/CD pipelines, Terraform, release tooling, and pipeline secrets and certificates for Trupanion's engineering teams on Azure. 

The manager hires and develops the team, plans and tracks its work, and manages the vendor engineers. They work closely with software engineering leads, Internal Audit, and Information Security. They need to be technical enough to review pipeline and Terraform changes and make design calls with the team.

Responsibilities:

• Hire, coach, and manage the performance of DevOps engineers. 

• Set code review, testing, and release standards for the team's own code. 

• Plan work in two-week sprints and manage the DevOps queue in Jira Service Management. 

• Decide, with engineering leads, how pipelines, Terraform, and release tooling are built and run. 

• Build tools so engineering teams can deploy and configure their own services without filing tickets. 

• Run pipeline change controls (approvals, separation of duties, audit evidence) with Internal Audit and Information Security. 

• Manage the vendor team's scope, quality, and delivery. 

• Report monthly on ticket volume, SLA, and delivery metrics. 

• Lead incident response and reviews for pipeline failures. Take part in on-call. 

Required Qualifications 

• 3+ years managing software engineers. 

• 7+ years hands-on with CI/CD (Azure DevOps or GitHub Actions), Terraform, and Azure. 

• Can read and review YAML pipelines, Terraform, PowerShell or Bash, and .NET build configuration. 

• Has built internal tools or templates that other engineering teams used. 

• Has run change controls under SOX, SOC 2, PCI, or a similar audit. 

• Has managed contractors or a vendor team. 

• Has run a team in Jira with Scrum and reported on metrics such as DORA. 

• Understands Git branching, pull request policies, Key Vault, managed identity, and OIDC federation. 

Nice To Have Skills 

• Moved a company from Azure DevOps to GitHub, or off Octopus Deploy. 

• Backstage or another developer portal. 

• Terraform Cloud administration. 

• Datadog or Application Insights, and setting SLOs. 

• SonarCloud or dependency scanning in pipelines. 

• Insurance or financial services background.

Compensation

• The base salary range for this position is $160,000 - $175,000 on a full-time schedule.
• Along with base compensation, Trupanion employees are currently eligible for monthly bonuses.
• We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

Benefits and Perks:

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.