Top Customer Success Jobs in Seattle, WA
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The Customer Success Manager (CSM) will act as a trusted advisor to their portfolio of clients, managing the full customer lifecycle and ensuring a value-focused customer experience.
Responsible for ensuring the success of Cloudflare's largest Enterprise customers by managing post-sale experiences, building relationships, and demonstrating the value of products and services. Collaborates with internal teams to resolve customer issues and drive customer satisfaction. Requires strong experience in Customer Success/Account Management, cloud security, networking, and project management.
The Customer Success Operations Lead is responsible for managing and leading a global multi-partner operation, ensuring exceptional operational results and customer satisfaction through data analysis and best practices. This role involves collaborating with internal teams, managing key performance metrics, and driving continuous improvement efforts to achieve KPIs.
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The Platform Operations Engagement Specialist will be responsible for managing customer projects, coordinating resources, and advocating for customer needs in the cybersecurity field. This role requires a Bachelor's degree and 4+ years of experience in IT deployments or customer engagements.
As a Senior Specialist in Executive Visual Storytelling at ServiceNow, you will create and edit video content for internal and external channels to showcase the company's mission and products. You will work closely with executive leaders to position them as visionary leaders through visual storytelling. Collaborate with various teams to communicate vision and strategy effectively.
The Member Support Associate at Hotel Engine works with clients to manage reservations, resolve issues, and provide top-tier customer service. Responsibilities include communicating with members and partners, resolving difficult issues, providing feedback for process improvement, and processing client refunds. The ideal candidate is energetic, proactive, detail-oriented, and has excellent communication skills.
The Implementation Specialist II role at HMA involves managing the implementation of new clients, ensuring client satisfaction, leading projects, and supporting continuous process improvement. The ideal candidate should have a BA degree in Business Administration, 3-5 years of implementation experience, project management skills, and excellent communication abilities.
The Tier 3 Customer Support Analyst plays a key role in managing incidents, product defects, and case escalations. Responsibilities include incident response, root cause detection, customer advocacy, troubleshooting, and implementation of solutions. The role involves maintaining detailed documentation, collaborating with internal teams, and meeting SLAs. Additional responsibilities include understanding systems, documenting processes, and interpreting reports.
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Plan and manage US-based events and volunteer opportunities for US employees. Design and execute offsite events and meetings for the leadership team. Support US-based volunteer program to increase social impact. Partner with Admin team for onsite support needs.
Customer Success Operations Lead responsible for managing and leading a global multi-partner operation to drive exceptional operational results and build trust with customers. Must have strong business acumen, communication skills, and the ability to influence and strengthen relationships. Implement strategies, track key performance metrics, and drive continuous improvement efforts to achieve KPIs. Collaborate with internal teams to deploy smart solutions.
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