Top Senior Tech Support Jobs in Seattle, WA

Leads a technical support engineering team responsible for bare-metal and physical compute infrastructure. Oversees incident response, escalations, hardware diagnostics and replacement, client communications, support workflows, staffing, and operational metrics. Builds scalable infrastructure support processes, partners with engineering and product teams, and develops team members supporting GPU-intensive environments and 24/7 operations.

Provide advanced technical support for SaaS customers, investigate and resolve complex issues, troubleshoot integrations and APIs, manage escalations, advise Premium customers, collaborate with Engineering, mentor teammates, and improve support processes and documentation.

Owns daily billing operations and technical support for energy-sector clients. Responsibilities include resolving billing exceptions and API issues, monitoring production workflows, coordinating with DevOps, managing reports and rate updates, planning testing and UAT, leading client calls, handling escalations, capturing product requests, and delivering post-go-live Professional Services projects. The role requires utility billing knowledge, SQL, REST API troubleshooting, project management, strong communication, early-morning workflow checks, and rotating weekend on-call coverage.

Leads GEICO’s Technical Support team serving over 35,000 associates. Responsibilities include team development, technical support operations, automation and AI adoption, self-service initiatives, SLA and performance management, IT asset management, AV operations, vendor coordination, budgeting, training, documentation, incident response, and project delivery. The role requires technical leadership, operational improvement, dashboard reporting, change management, and on-call support for high-severity incidents.

Leads complex enterprise technical support investigations across production and pre-production environments. Troubleshoots API Gateway, AI Gateway, cloud, authentication, and containerization issues; produces knowledge articles, executive summaries, and root-cause analyses. Partners with engineering, product, customer-facing teams, and leadership to improve product stability and customer experience. Mentors support engineers, manages escalations, and drives cross-functional technical projects for high-value enterprise customers.

Provides advanced technical support for NVIDIA networking and AI infrastructure products, including InfiniBand, NVLink, Ethernet, GPUs, Linux, and HPC environments. Troubleshoots customer issues across installation, operation, maintenance, interoperability, and performance. Responds through multiple support channels, collaborates with Engineering and Marketing, develops support methodologies, documents solutions, and improves internal support processes. Requires extensive networking, Linux administration, virtualization, containerization, cloud infrastructure, packet analysis, and customer debugging experience.

Provide technical support for Federal customers using Tines Cloud and self-hosted deployments. Troubleshoot APIs, workflows, authentication, infrastructure, networking, databases, and integrations; build and modify workflows with customers; manage escalations; document issues; relay customer feedback to Engineering and Product; improve support processes; and participate in a 24x7 on-call rotation.

Provides L2/L3 production support for broadband networks, troubleshooting customer connectivity, routing, packet loss, latency, IP services, and network performance issues. Performs fault isolation across access, aggregation, transport, and service layers using CLI, packet captures, logs, telemetry, and monitoring tools. Owns complex incidents, conducts root-cause analysis, documents runbooks, supports changes and launches, and collaborates with NOC, engineering, architecture, vendors, and operations teams to improve network stability.

Own complex, high-priority technical escalations from intake through resolution. Diagnose Zoom customer issues using logs, packet captures, SIP traces, and other tools; collaborate with engineering on fixes and workarounds; lead critical incident meetings; communicate with technical and executive stakeholders; document resolutions; provide customer feedback; and mentor Tier 2 support teams.

Provides L2/L3 production support for broadband networks, troubleshooting access, aggregation, transport, routing, IP services, and subscriber connectivity. Diagnoses complex incidents using CLI, packet captures, logs, telemetry, and monitoring tools; isolates faults, performs root-cause analysis, drives resolution, and develops runbooks. Collaborates with NOC, engineering, architecture, operations, vendors, and service assurance teams during critical incidents, maintenance, upgrades, and service launches.

Provide technical support for media and entertainment customers, diagnosing issues across post-production, media lifecycle, and VFX workflows. Partner with Product, Engineering, and Customer Success to resolve root causes, support feature releases, maintain documentation and escalation processes, and improve support KPIs. Lead debugging sessions, reproduce client issues, train customers, and mentor the Support team while contributing to product and process improvements.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Leads a 24/7 global technical support organization for B2B telecom and IoT customers. Manages offshore support staff, improves ticketing and escalation processes, creates technical documentation, and owns critical incident resolution. Diagnoses complex eSIM provisioning, connectivity, API, and mobile network issues while coordinating with Engineering, Product, and Carrier Relations. Advocates for customers, communicates during outages, and analyzes support trends to improve product reliability.

Provides expert technical support and product guidance for refractory products, analyzes customer application needs, and develops lining designs and installation methods. Supports product development, launches, promotions, market and portfolio analysis, and product rationalization. Delivers training and industry presentations while collaborating with R&D and cross-functional teams on complaint investigations, failure analysis, and market growth strategies.

Supports commercial lines underwriting operations by developing best practices, policies, procedures, training programs, quality-control processes, and performance-improvement initiatives. Serves as an underwriting support subject matter expert, monitors operational performance, identifies skill gaps, coordinates internal quality reviews, and represents the rating function on corporate projects.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Build and operate Mozilla’s first B2B technical support operations capability. Own support vendors, workflows, training, capacity planning, metrics, governance, escalations, incident response, and continuous improvement. Coordinate with Product, Engineering, Customer Success, Sales, Legal, Finance, and Procurement to deliver reliable enterprise support. Translate customer and support insights into improvements across products, processes, tooling, documentation, and automation.

Provides third-tier technical support for enterprise cybersecurity customers, diagnosing complex issues through lab reproduction, source-code analysis, networking and systems investigation. The role prioritizes customer impact, develops workarounds with Engineering, supports Sales engagements, documents solutions, improves support processes, creates customer-facing content, and participates in limited on-call coverage. Requires expertise in Linux, networking, security technologies, databases, cloud and virtual environments, plus strong customer communication and escalation management skills.

Leads SaaS support desk operations for healthcare clients, owning service levels, response and resolution performance, escalations, ticket workflows, reporting, and support quality. The manager investigates complex technical issues, administers Jira Service Management, develops dashboards and documentation, improves processes, and partners with Product, Engineering, Customer Success, and Implementation teams. The role also manages support staff and drives automation and operational efficiency.

Provides Tier 2 technical support for configuration, integration, environment, database, API, and data issues. Investigates and resolves client tickets, troubleshoots SQL and API problems, supports go-lives and upgrades, escalates code defects to Engineering, maintains SLA-driven queues in Salesforce Service Cloud, mentors Tier 1 staff, identifies recurring issues, and contributes to support tooling and documentation improvements.

Provides advanced technical support for enterprise customers using Chainguard Images. Responsibilities include triaging complex issues, investigating container and cloud environments, coordinating engineering escalations, meeting SLAs, communicating with technical and nontechnical stakeholders, documenting solutions, contributing to knowledge bases, prioritizing support queues, and participating in after-hours on-call rotations.

Provides frontline technical support for medical ultrasound devices through inbound calls and emails. Troubleshoots field failures, creates service cases, problem reports, and RMAs, follows up on device returns, and documents complaints under quality standards. Conducts pre- and post-sale technical calls, gathers voice-of-customer insights, updates procedures, and collaborates with accounting, regulatory, logistics, supplier quality, and engineering teams.

Provides senior-level technical support for complex telephony and SaaS issues, leading escalations, troubleshooting integrations, advising developers, and coordinating with Engineering, Product, and Professional Services. Develops JavaScript tools and process improvements, advocates for customer needs, consults with client leadership, demonstrates features, and supports risk mitigation. Requires SIP/telephony expertise, strong communication, customer service, prioritization, and 2–4 years of SaaS support or IT project management experience.

Provide hands-on technical support for payment tokenization integrations by debugging network, API, infrastructure, and downstream gateway issues. Own customer onboarding, escalations, incident and maintenance communications, status page updates, and cross-team coordination. Lead customer integrations from kickoff through go-live, create documentation and training, meet SLAs, and serve as the primary Support decision-maker during PT business hours. Participate in an every-third-weekend on-call rotation.

Provides Tier 2 technical support for corporate users, troubleshooting hardware, software, networking, remote connections, and mobile devices. Installs and configures PCs, Macs, printers, and network equipment; develops software deployment packages; manages patches, assets, licensing, and documentation; and researches technology solutions. Collaborates with infrastructure teams, supports systems administrators, and may travel occasionally to support new or relocated retail and restaurant locations.