Top Senior Tech Support Jobs in Seattle, WA

As a Senior Cloud Support Engineer, you'll provide high-level support for GPU workloads, mentor team members, resolve complex technical issues, and enhance customer satisfaction through technical expertise and problem-solving.

Lead and grow an infrastructure support team to maintain and optimize physical data center and GPU-based compute environments. Own incident and escalation management, improve support processes, manage ticket workflows and 24/7 shift logistics, and collaborate with product and engineering to ensure reliable hardware delivery and client communication.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

The Signature Support Engineer provides high-level customer support for Salesforce's most strategic accounts, troubleshooting technical issues, advocating for customer priorities, and ensuring satisfaction through proactive monitoring and problem resolution.

Provide Tier-2+ technical support for the Axon 911 SaaS platform: troubleshoot system, network, and VoIP issues; use monitoring/observability tools to identify incidents; document and escalate bugs; collaborate with engineering, QA, product, and customer success; improve monitoring, support processes, and CRM workflows; and create knowledge base articles to enhance support and reliability.

Provide 100% onsite IT field services at a hospital: troubleshoot, configure, install, maintain and retire hardware/software; manage incidents and requests to SLAs; perform deployments, change control, inventory/ITAM, end-user training, and participate in projects. Travel and on-call support required.

Lead Technical Support Engineer owns resolution of high‑impact escalations, performs advanced troubleshooting of cloud telephony/VoIP systems, analyzes SIP/WebRTC call flows and carrier traces, coordinates across Engineering/Product/Carriers, and mentors support engineers. Drives documentation, runbooks, incident response, and continuous improvement to improve product reliability and customer experience.

Provide Tier 2/3 technical support for Dynamics 365 Finance & Operations across cloud and hybrid ERP environments. Troubleshoot complex, high-impact cases using Visual Studio, Azure telemetry, SQL and AI tooling; collaborate with product engineering, mentor peers, create knowledge content, drive process and product improvements, and ensure secure, compliant handling of customer data.

Lead and enhance technical support by managing a team of support engineers, ensuring operational excellence, and driving technical improvements. Collaborate with engineering teams to resolve issues and improve product quality.

Lead resolution of complex technical customer issues using AI-assisted diagnostics, mentor engineers, engage product engineering, drive product/process improvements, develop readiness/content, ensure security and compliance, and create reports and dashboards using Power Platform, Power BI, and Excel to improve serviceability and customer outcomes.

As a Level 2 Technical Support Specialist, you provide advanced support and troubleshoot complex issues, mentor team members, and improve customer satisfaction processes.

Investigate and resolve complex platform and integration issues, own escalations to Engineering with clear reproduction and impact assessment, coordinate P1 incidents, monitor Datadog and observability signals, document resolution patterns for the knowledge base, and provide overflow support for Delivery Support.

The Technical Support Engineer will support VoIP implementations, troubleshoot networking issues, and ensure service delivery for retail installations, acting as a technical liaison for clients and partners.

The Technical Support Specialist will provide exceptional support in media and entertainment, addressing customer issues, training, and driving product improvements while mentoring the support team.

Provide technical support for a B2B SaaS product: manage support queue across channels, assist Success Architects on customer calls, triage and debug issues with engineering, contribute product feedback and documentation, participate in incident response, and help improve customer operations and processes.

Provide high-touch desktop and endpoint support for C-level executives, manage AV and conferencing readiness for executive events, coordinate SCCM/MECM deployments with MSP, maintain endpoint security posture, mentor onsite support staff, document runbooks, and provide scheduled after-hours and on-call support when needed.

The Manager of Technical Support Engineering is responsible for leading and growing a team of Technical Support Engineers, ensuring exceptional technical support and customer satisfaction while driving process improvements and team performance.

Support, design, develop, test, deploy, and maintain Infor CSI (SyteLine) ERP technical solutions. Provide Tier 3 support, integrations, reporting, data management, environment cloning, system administration, documentation, training, monitoring, and automation. Collaborate with functional teams, deliver within SLAs, and travel to Re:Build sites as needed.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

Build and lead EdSights' technical support function: select ticketing tooling, create SLAs and escalation paths, run day-to-day ticket triage, implement AI chatbot and knowledge base, own support KPIs and QA, triage API/integration issues, and hire and train a growing support team while partnering with Product and Engineering to resolve product gaps.