Top Senior Level Customer Success Jobs in Seattle, WA

As a Senior Manager, Customer Success Architects, you will lead a team dedicated to delivering exceptional service to clients. You will mentor CSAs, drive renewal and expansion initiatives, develop strategies for customer success, and ensure high-quality materials for clients while collaborating with cross-functional teams to enhance customer relationships. You will manage risks and provide guidance for optimal team performance.

As a Senior Customer Experience Consultant at Qualtrics, you will deliver program consulting services to clients, guiding them in developing and enhancing their Customer Experience programs. This role requires strong industry expertise in CX, effective communication, and project management skills to influence stakeholder decisions and ensure successful program delivery.

In this role, you will lead a team of Customer Success Managers, developing strategies for customer adoption and satisfaction. You'll collaborate with various teams, track performance metrics, resolve complex issues, and foster a culture of continuous learning. Your expertise in customer success will enhance product development insights and strengthen customer relationships.