Top Senior Customer Success Jobs in Seattle, WA

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

Manage pooled, one-to-many digital customer engagements using Gainsight, automation, and AI to identify at-risk accounts, restore health via short high-impact interventions, drive adoption, and improve renewal outcomes while collaborating with Sales, Support, and Services.

Lead post-implementation adoption of AI agents by building customer Centers of Excellence, training champions, monitoring telemetry, and driving consumption. Coordinate cross-functional teams and partners, identify high-impact use cases, remove adoption barriers, and quantify business ROI. Serve as voice of the customer to Product and Engineering to influence roadmap and ensure governance, scalability, and sustained value realization.

Lead and scale post-sale customer organization across strategic account management and high-volume customer success operations. Oversee enterprise account management, retention, expansions, and a technical support organization; drive AI/automation, operational reporting, customer feedback loops into Product/Engineering, and cross-functional partnerships to improve onboarding and support efficiency.

The Strategic Client Success Manager ensures client satisfaction and retention within a portfolio of strategic relationships, focusing on operational excellence and value delivery. The role involves account management, data-driven performance discussions, and cross-functional collaboration to drive growth and mitigate risks.

The Director of Customer Success will establish and scale the customer success function, ensuring effective onboarding, engagement, and support in complex environments, particularly for government clients.

The Senior Customer Success Manager will oversee customer loyalty and adoption for SMB accounts, managing 35-38 accounts with a focus on driving value-based outcomes, retention, and expansion.

Manage a portfolio of high-value enterprise customers by driving platform adoption, retention, renewals, expansion, and customer satisfaction. Build relationships with executives and franchise owners, lead workshops and business reviews, analyze customer health metrics, resolve issues proactively, and provide product and business insights. Collaborate cross-functionally with sales, marketing, product, support, engineering, and operations teams while managing complex multi-divisional and global accounts.

Manage a portfolio of high-ARR enterprise customers to drive adoption, retention, and expansion. Deliver executive workshops, business reviews, data-driven insights, and solution recommendations. Collaborate cross-functionally to resolve technical issues, influence stakeholders, and proactively mitigate churn while identifying upsell opportunities.

Manage customer relationships and guide clients through Zenoti platform adoption, best practices, retention, and growth strategies. Serve as a product expert, solve customer challenges, use data to identify opportunities, influence executive stakeholders, and collaborate with sales, marketing, product, and support teams. The role requires strong analytical, communication, relationship-building, prioritization, and customer advocacy skills.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Own the Signature Success experience for high-value public-sector and education customers. Build executive and technical relationships, align Salesforce solutions with strategic priorities, monitor adoption and platform health, identify business value opportunities, and coordinate cross-functional resolution of escalations and incidents. The role requires deep Salesforce Service Cloud expertise, enterprise customer success experience, and the ability to translate technical concepts for business stakeholders.

Serve as strategic partner for assigned customers to drive adoption, retention, and expansion of Zenoti's platform. Build relationships, become product SME, analyze customer data to solve problems, influence executives, coordinate cross-functional teams, and manage multiple accounts with strong prioritization and communication.

The Senior Customer Success Manager will manage enterprise accounts post-launch, ensuring value realization, driving renewals, and leading strategic relationships across multiple stakeholders in a fast-paced environment.

Serve as the strategic Customer Success Manager for a top enterprise account, driving adoption of Anthropic products (API, Claude Code, Cowork). Build executive relationships, create account success plans, scale consumption, identify new use cases, lead change management and enablement, and surface customer insights to inform product and research priorities.

As a Customer Success Manager, you will drive AI adoption, build strategic relationships, optimize customer usage of products, and manage customer experiences to maximize value.

Serve as a strategic Customer Success Manager for Systems Integrators, driving adoption of Claude products (API, Claude Code, Claude for Enterprise). Build executive relationships, optimize usage and expansion across consumption and seat-based models, develop change management and enablement programs, document ROI, and inform product and GTM strategy while managing lifecycle and scalable engagement playbooks.

Serve as strategic Customer Success Manager for Financial Services clients, driving adoption of Claude products (API, Claude Code, Claude Enterprise), monitoring usage, identifying optimizations and expansion opportunities, executing change management and enablement programs, documenting ROI and business outcomes, owning account success plans and QBRs, and developing scalable playbooks to maximize customer value and product impact.

Lead Customer Success to ensure outcome-based value realization, reduce churn, improve retention, enable expansion, build segment-specific playbooks, orchestrate cross-functional execution, and manage a Customer Success leadership team focused on KPIs like GRR, NRR, CSQLs, and customer health.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Lead and grow a Customer Success team that owns retention, adoption, and expansion. Hire, onboard, and coach CSMs; manage team outcomes and strategic accounts; build playbooks and scalable systems; drive executive relationships and data-driven insights; act as voice of the customer; partner across Sales, Product, and Engineering. Travel to client sites up to 25%.

The Senior Director of Customer Success at Limber Health will manage large client accounts, drive growth through upselling, and lead a team focused on client satisfaction and success.

Serve as the technical layer for post-sale Customer Success: ensure clean handoffs from Implementation, enable Account Managers technically, lead post-go-live discovery and Tier 1 solutioning, triage escalations and coordinate with Support/Engineering, maintain platform fluency and best-practice assets, and surface recurring issues to Product and Implementation.

The Sr. Customer Success Manager is responsible for ensuring customer satisfaction through relationship management, operational oversight, and driving financial growth in pharmacy services.

Lead a team of Customer Success Managers to own renewals ARR, NDR, and expansion goals. Drive strategic account planning, identify at-risk accounts, coach for quota attainment, partner cross-functionally to improve retention and product fit, and present renewal performance to executive leadership and the board. Champion analytics and AI adoption to predict risk and personalize engagement while representing the organization externally.