Top Senior Operations Manager Jobs in Seattle, WA

Leads insurance customer operations across policy servicing, process optimization, audit readiness, technical issue triage, and regulatory compliance. Partners with Product, Engineering, Compliance, CX, and carrier teams to improve workflows, resolve incidents, support product launches, and maintain operational controls. Manages and mentors operations staff, builds performance dashboards, drives quality initiatives, and oversees cross-functional projects and compliance-sensitive processes.

Lead and build a team that drafts and submits state-specific rating rules, underwriting guidelines, and forms; manage filing execution via SERFF, handle objection responses, coordinate cross-functional stakeholders, establish operating rhythms, improve documentation and controls, and coach staff to scale filing expertise and regulatory execution.

Support a large, distributed marketing organization by running the Rhythm of Business: coordinate leadership meetings, track action items and decisions, prepare executive-ready communications and presentations, support budget and quarterly business reviews, maintain dashboards and operational artifacts, and drive cross-functional alignment and transformation initiatives to ensure timely completion of priorities.

Design, build, and sustain the Managed Work Order Associates program and operating model. Own productivity, SLAs, quality, NTE compliance, PM programming, and continuous improvement to reduce cost-to-serve and increase gross margin. Lead performance management, governance, cross-functional standardization, audits, and team development to ensure consistent execution and audit readiness across ServiceChannel Managed accounts.

Lead Aurora's operating cadence and strategic GTM initiatives. Partner cross-functionally to identify bottlenecks, build executive-ready analyses and models, and implement data-driven process, systems, and automation solutions including dashboards and AI-enabled workflows.

Lead and scale simulation operations team to create, tag, execute, and QA simulation scenarios and test suites. Build evaluation metrics, synthesize results into actionable reports, and integrate AI/LLM tools and automation to accelerate scenario generation, bug triage, and reporting for autonomy stakeholders.

Lead and collaborate with animal shelter teams across the U.S. to implement strategies aimed at saving more animal lives. Manage change hands-on, foster stronger systems, and advocate for improved shelter programs while maintaining a significant travel schedule.

Lead cross-functional operational audits, identify bottlenecks, design and implement scalable processes (SOPs, RACI, process maps), drive automation opportunities, measure impact, and partner with department leaders to improve efficiency using Jira and Tableau.

The Manager of Strategic Operations will support the COO in operational infrastructure, technology, financial operations, and strategic coordination, ensuring effective execution of initiatives.

Lead global renewal strategy and operations to maximize retention. Design cross-functional processes, AI-driven analytics, early-warning indicators, and annual planning. Align Sales, Finance, Field Engineering, and Marketing, advise senior leadership, and manage a team to scale renewal lifecycle improvements.