Operations Manager Jobs in Seattle

User Ops - Manager, Global Trust & Safety Location: SF User Ops Specializations team focuses on building scalable operations while providing Tier 3 support to internal and external stakeholders. We work to advance issue resolution, processes, and documentation by drawing on expert institutional knowledge and experience. We build indispensable partnerships and collaborative initiatives around User Safety, Risk, product launches and product

In Peach operations, our focus is on three key areas: our expansive driver network, our restaurant partners, and our scalable systems to handle our explosive growth. We manage the logistics of thousands of moving parts on a daily basis and value high-quality and creative processes that enable the success of our business and provide the best experience to our customers.Peach is looking for an Operations Associate to join a growing team to ensure

The Senior Manager, Customer Experience Training, Quality, and Content has the critical role of continuously improving the customer-facing functions at Rover by being directly responsible for supporting Rover’s customer-facing teams grow and scale from a knowledge standpoint. You will inspire and reinforce flawless front-line support for Rover's exponential growth by improving front-line training, content, tools and underlying systems. Key responsibilities include leading a team of trainers and training programs that accelerate the ramp time of new hires, creating and measuring training programs that help keep existing team members up-to-date or abreast of changes to processes, policies, etc., and developing a quality assurance program that reduces errors, improves customer satisfaction, and identifies opportunities for training improvement. This position is strategic in nature and will help define and build out the Training, Quality Assurance, and Content Strategy for Rover Support.

Flyhomes is adding a Director of User Experience to the team! In this role, you will capture the overall experience and satisfaction of our clients as they interact with Flyhomes across all of our business lines. This energetic self-starter will be responsible for the pulse of the clients, managing and delivering feedback to teams, building a end-to-end client experience, as well as recommending changes to our current processes, to ensure the experience of buying, selling and owning a FlyHomes home is transformative.

Smartsheet is looking for a proven Customer Success Manager to manage a set of large accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For the right candidate, this is a career-defining

As our customer base grows we need to grow our Customer Success team. This team is a cultural touchstone for the company. Everything we are building is focused on fostering great customer relationships, so our Customer Success team must be absolutely world-class. You’ll join a team that routinely consults the Fortune 500 on mobile and communications strategies and works closely with the world’s best mobile teams to onboard and manage their Apptentive account. If a high level of responsibility, an infinite amount of patience and, an incredible attention to detail are qualities you possess, we would love to speak with you.

Why Qualtrics? At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving. 9,000+ organizations worldwide and more than 3/4 of the Fortune 100 rely on the Qualtrics Experience Management Platform™ to collect, analyze, and act on feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations handle the four core experiences of

The Global Alliance Manager will recruit, develop and lead global technology alliance partnerships to drive incremental revenue. The Global Alliance Manager will develop, maintain and execute business plans with key metrics focused on revenue results from the partnerships - including strategy and actions to drive revenue growth through go-to-market initiatives, technology integrations and innovation solution offerings. The Global Alliance Manager will lead all aspects of relationship management between the partner and UiPath, to include ensuring executive sponsors are established by both organizations and that regular and relevant contact is performed to review business performance of the partnership. Prior experience working with senior management of technology partners with a focus on selling and delivering complementary solutions and/or services is highly desirable.

ServiceNow is seeking a Manager, Solution Consulting to build high performing team of pre-sales Solution Consultants supporting the national sales force. This is your chance to get in front of developing your own team in a fast paced environment. The  Manager is responsible for individual SC career planning and development, team development and hiring according to the dynamic needs of the sales organization, and other administrative duties relative to team management.  In addition to these responsibilities, the Manager is expected to maintain strong relationships with counterparts in the Sales, Services, Support, Marketing and other organizations to ensure alignment of organizational activities and directions. These responsibilities all directly support the  Manager's primary goal: developing and maintaining a team that consistently secures the technical win in every deal they support for the sales force.   

We are looking for a coordinator to assist with the process of licensing our new physicians in multiple states, so that we can deliver affordable, accessible healthcare of extremely high quality across the country. We are unique in our nationwide licensing efforts and you will have the opportunity to optimize our processes. You will be instrumental in creating positive experiences for our newly hired physicians.  

At Pushpay the Customer Success Manager plays a key role in building and fostering relationships with our customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay. You will do all of this while creating a strong relationship with our customers based on value realization. The customer satisfaction you foster will help you retain our customers. This role reports to Director, Customer Success Managers.

Skilljar is seeking a versatile and experienced Senior Customer Success Manager to join our rapidly growing team. This person will be working directly with our enterprise level clients to enable them to successfully implement Skilljar to achieve business goals. As part of a small team, you’ll have a unique opportunity to work across many skill sets. You must be very comfortable wearing multiple hats in a highly ambiguous environment, building and iterating on processes on the fly, and working closely with cross-functional teams. This is a fantastic opportunity for a driven and focused individual to get in on the ground floor of a rapidly accelerating startup that has already delighted dozens of Fortune 1000 and mid-market clients.

Hiya is looking for a dynamic Customer Success Manager to join our team in Seattle, to support our global customers.  This role will be at the heart of our customer interactions at Hiya and critical to ensuring we have successful and happy customers with high retention and growth rates.

As a Manager for Axon Training, you will have a direct impact on the success of agencies and officers using Axon products in their daily lives, as well as the well-being of the communities they serve. Working directly with our Training Advisory Board and Instructor Network, you will serve a key role in the design and development of training and education programs for Axon. Initiatives range from scaling our International cadre to developing new learning technology and training curriculum with our Learning Design team. We thrive on experimentation and validating our ideas with our customers, and embody Axon’s core mission of protecting life.

The team is seeking a seasoned Technical Support Manager with coaching and leadership experience working in a technically-oriented, fast-paced environment. Strong candidates will have a proven track record of effectively leading high-quality support teams, strong people skills, effective people relationships management, meeting team KPIs and collaborating to solve complex technical support problems, all while putting customers first. 

Support enterprise level clients, interfacing with management at multiple levels. Collaborate with internal teams in support of enterprise clients. Help clients improve their workflow by utilizing company products and services. Resolve client issues and concerns. Other duties as assigned.

This role will be teams liaison to our Data and IT teams and will be responsible to own our CRM standards, reporting/dashboards and customer/employee communication systems. We are looking for someone who can truly innovate, execute and scale our support systems— pushing the envelope and helping us deliver industry-leading customer support experiences. If you are a data driven, innovative leader looking to empower and define systems, routines and metric reporting standards for our Support team, we'd love to hear from you.

While we’ve grown 100% organically to date, we’re ready for our first Customer Success Manager to foster proactive communication with our customers. In this role you’ll work with our founders and drive growth and expansion of our existing users while working to identify customer health, and serve as the primary contact for support and training of new customers.

Partner with multiple cross-functional teams to support partner programs and processes worldwide. Engage with finance and sales teams to assure accuracy of reporting and efficiency of processing partner referral and resell transactions and related payments. Collaborate with global and regional GPSO teams and coordinate with our legal team to facilitate negotiation and execution of partner-related agreements and contracts. Lead operational aspects of our partner and reseller program, including new partner onboarding, contract management, and adherence to and facilitation of partner program requirements and benefits. Maintain our partner portal to assure relevancy and timeliness of information and content to our partner community. Monitor and support partner portal to measure and report upon partner engagement in enablement, lead generation, sales, and service delivery. Facilitate the ongoing governance, administration and change management for partner programs.

This role is accountable for timely, high-quality service delivery of customer-facing and internal self service capabilities, internal training and development, reporting, automation, & data analytics. These capabilities will provide the system and solutions for an effective and efficient Client Experience & Success department (CX+CS). This Senior Manager will oversee a geographically distributed team of 4 to 5 individuals and is responsible for two distinct functional areas: Functional area one: Knowledge base content creation and delivery (internal and external) with a focus on self service capability, development of training material and facilitation of training using various delivery methods, management and creation of internal procedural documentation in relation to all support activities, and administration of support content. Functional area two: Development and ongoing management of internal reporting, dashboards, and ad-hoc data analytics in support of the CX + CS organization by leveraging distributed data from multiple internal data sources with a focus on automated creation and distribution.