1 week ago
Lead the client onboarding and operations team to ensure customers have a consistent, organized and amazing experience after they choose New Engen.
Design, implement, and enable the New Engen client service playbook in partnership with the Managed Services leadership team to promote consistency of approach, feedback loops that enable decisions, decreases client churn and promotes client health.
Design, implement, and enable new hire training for the client facing Marketing Team, taking new hires from zero marketing knowledge to competencies across paid digital marketing and New Engen’s technology.
Conceptualize strategic plans and objectives for international growth. Operationalize the international expansion strategy by establishing entities, building operational partnerships in new countries, supporting the hiring and onboarding of international employees, and ensuring local execution of New Engen operations is consistent with the US while tailored to local country standards.