Operations Manager Jobs in Seattle

The ideal candidate is an established leader of leaders, responsible for managing an area or department. You are responsible for defining the mission of your team, inspiring and motivating your team to pursue that mission, and setting strategic goals for them to achieve in that pursuit. You have a balanced understanding of business and technical objectives and your guidance is sought out because your decisions drive the best outcomes for both. You own a set of key performance indicators important to the business, and drive outcomes for the business by setting goals against these metrics.

The Director of Customer Obsession & Evangelism will evolve the strategic brand vision for Smartsheet by developing customer experiences that champion the customers learning, support, love, and affinity for the product. This individual will be a key contributor working across marketing, product, service/support, design/UX to define how the Smartsheet brand comes emulates through the customer journey and integrates into a cohesive experience. This leader will have influence across the company to shape Smartsheet and will be fully active in strategic conversations and decisions across the organization working closely with the strategy, analytics, UX team for audience insight. 

Blue Nile is looking for a passionate and talented Vendor Manager, Diamonds who will manage account relationships with diamond vendors and provide comprehensive data analysis.  Management will include day-to-day data operations, order fulfillment, and issue intervention.  Analysis will focus on inventory sales/performance, market share, pricing and how to enhance sales. 

You thrive on leading people in a dynamic change environment to build a great culture and organization across geographies, cultures, systems and processes. You lead with your heart and support that direction with data and world class structures. You're deeply experienced leading operations within a large, matrixed, fast paced environment. You lean in to new opportunities for transformation and growth with enthusiasm and bring others with you with your vision and energy. You bring an overflowing operational excellence toolbox with you to achieve great things with speed and effectiveness.

The role will be focused on managing rapid revenue and construction organization growth in established, emerging and new markets. This includes oversight and strategy that pertains to process, internal tooling, and hiring for our construction operations. You will oversee financial performance: revenue, burn, margins, etc for all construction projects.

Real estate strategy and execution. You’ll develop, implement and drive real estate strategy that is in alignment with business need. You will lead real estate negotiations. Real estate capital spend and operating budgets. You’ll manage and evolve budgets and will utilize financial skills and acumen to identify and execute upon efficiencies. Construction, remodels and build-outs. You will direct third parties on design and construction of new spaces and remodels. You will vet all aspects of each project to optimize costs and timelines and achieve overall project goals. Managing the Workplace team. You will grow the Workplace team across multiple regions and provide leadership through coaching and mentoring. Workplace operations. You will efficiently and effectively manage operations across all Convoy facilities. You will lead RFPs and negotiate contracts for vendors and service providers.

Your key responsibility would be to lead the DSX Team. You would handle the delivery of Digital Support to our clients and initiate new strategies to ensure that client issues are resolved as thoroughly as possible via digital methods, while simultaneously identifying and analyzing key metrics to evaluate success. DSX offerings make up the majority of the Qualtrics.com web footprint. Due to having such a large feedback channel and footprint, you would be tasked with funneling relevant product signal to the Product Management team and demonstrating the monetary value of DSX offerings. The manager will work closely with our Digital Marketing team and our Product Operations Managers to ensure broad impact and context for the team.

Work in partnership with the CEO and leadership team to create a strategic plan and implement new processes and approaches so we can achieve goals. Lead the annual budgeting process. Develop and validate metrics to evaluate progress against goals. Identify cross-practice improvements in a quest to optimize company efficiency.

As the Senior Manager of Support you will play a critical role in leading and developing the Client and Product Support teams. The Manager is expected to coach, advise, and mentor the support team while looking for ways to improve the quality of the support we offer our clients. You have a demonstrated ability to think strategically about business, process, technical challenges, and can make quick data driven changes to drive efficiences.

PitchBook seeks a leader to serve as a Manager, Customer Onboarding for our Customer Success team. You will be tasked with creating a process to ensure exceptional onboarding experiences for our clients and setting users of the PitchBook platform up for immediate success. The goal is to ensure long term customer adoption by successfully implementing the critical early phase of a customer lifecycle. You will lead a team of Onboarding Specialists that will be dedicated to surfacing the many different benefits of PitchBook access within each of our client types. Successful onboarding will lead to PitchBook being an integral part of our clients' growing businesses for years to come.

You will lead a team of Medical Directors focused on a complex body of work, including supporting physician culture and mentorship, the medical staff office, quality and outcomes, population health and physician training. You will materially impact the care that 98point6 delivers and be a part of the team shaping the evolution of our service.

We are looking for a Customer Support Manager that could help us ensure that every one of our customers has an excellent experience while using Zipwhip products and services. We are seeking someone who will advocate for a customer-centric support approach and share our company DIRECT values. The ideal candidate will be a self-starter, effective people relationship management, problem-solver and independent thinker who has experience earning the trust of senior stakeholders to implement change.

Managing day-to-day training operations. Collaborating with Customer Success and Professional Services to deliver training in all phases of the Post-Sales lifecycle. Consulting with Customer-based Enablement teams on how to best enable their teams. Monitoring resources to ensure training capability grows with demand. Hiring / Onboarding (Training) new team members as needed. Engaging Partner Training Services to help scale training offerings. Mentoring and Coaching team members . Partnering with Instructional Designers to develop new training material and enhance existing content (such as a Train the Trainer program). Implementing tools and methodologies to streamline intake and delivery. Gathering activity data, such as feedback and attendance . Monitoring and Reporting on training activities to leadership.

As a people leader of a team of customer engagement employees (Health Assistants) you will play a critical role leading, supporting, and coaching your team to reliably and consistently achieve our client and customer success results and create an amazing employee experience. In addition to being looked to as a cultural role model, you will work side-by-side with your team to provide daily coaching, feedback, and support to deliver an exceptional client experience, meet our performance expectations, and fuel the growth and development of your team. With a strong connection to our mission, passion for service excellence, and commitment to people development you will leverage the right balance of empathy, operations process excellence and change agility to ensure customers are delighted with every interaction with Accolade.

As a Clinical (RN) people leader in our on-site telephonic based Operations team you will play a critical role in managing a team of ten Accolade Nurses to reliably and consistently achieve our client and customer success results and create an amazing employee experience. In addition to being looked to as a cultural role model, you will work side-by-side with your team to provide daily coaching, feedback, and support to deliver an exceptional client experience, meet our performance expectations, and fuel the growth and development of your team. With a strong connection to our mission, passion for service excellence, and commitment to people development you will leverage the right balance of empathy, operations process excellence, change agility and clinical expertise to ensure customers are delighted with every interaction with Accolade.

60%: Creating and managing customer escalation process. Create and document Auth0 support process for large ARR or strategic customers. Create validation mechanism to ensure this process is reserved for Auth0’s top customers. Create and maintain repository for “known processes”. Build the process to be deployed into the regions, which is manageable by local RSMS or leads. Train the relevant users on the new process and appropriate use (CSM, sales to start). Develop and maintain a prioritized issue list and action plan to drive resolution to critical customer issues. Hold scheduled conference calls with assigned customer accounts to understand the business impacts of key critical issues, and report back on the current status of those issues. Identify need for initial or supplemental project resources. Coordinate resources throughout Auth0’s organization to address the action plan for assigned problems. Report to senior management across support organization to provide insight into the current state of the customer relationship with escalated problems. 40%: Managing senior/escalation support engineers.

• Hire and lead a team of Customer Success Associates to achieve sales goals. • Mentor, train, and report on sales metrics and own responsibility for team results. • Manage team output by monitoring lead flow, daily activities, and quality of opportunities created. • Facilitate new team member onboarding and trainings. • Motivate the team and support the culture we have created here at PitchBook. • Conduct team meetings to update CSA's on best practices and continuing expectations. • Provide support in a group and one on one setting. • Discover training needs and provide coaching.

Deliver blended online/onsite training offerings. Travel approximately 50-70% of the time (US and International). Assist in refining existing curriculum into repeatable programs for delivery to both internal and external ExtraHop technical professionals. Assist in iterative maintenance of all training material. Collaborate with support staff to identify new training opportunities.

Customer Success delivers the solution and expertise that makes it possible to transform a hiring process into a competitive advantage. Our solution is both repeatable and consultative and is based on building trusted, long-term partnerships. As our Head of Customer Success, you will be responsible for leading our team to deliver value directly to our clients while also building out a best-in-class playbook for Customer Success.

The ideal candidate will have experience managing customer experience teams. Your passion for team leadership is only surpassed by your passion for the customer. You will motivate, coach and develop your team to exceed performance goals, while also empowering them to advocate for the end user. You are someone who has demonstrated tremendous adaptability in a fast-paced environment; you thrive on a team that operates in terms of days, not weeks. You are very analytically minded, and know that if you can’t measure it you can’t optimize it. You are comfortable creating and analyzing reports, then making data-driven decisions to improve both business efficiencies and customer experience. Finally, you are able to easily context-switch between executing in the now and strategizing for the future. You will be expected to plan and staff the customer support function as each new business line evolves.