Operations Manager Jobs in Seattle

Company Description Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array

As Head of Claims, you will report directly to the Chief Financial Officer and will oversee a team of nearly 300 globally. Your teams will be responsible for medical records collection and invoice payment to veterinary practices and members. We're looking for a top-tier leader with a strong track record of leading fast-paced, ambitious teams to success. You will be a data-centric, analytical and technologically-minded figurehead with a passion for developing new and improved processes and working cross-functionally. Does this sound like you?!

Managing a team of Technical Support professionals operating in a geographically dispersed global company. Ensuring the Desktop team performs and adheres to standards of excellence and professionalism. Help promote a company culture that encourages top performance and high morale. Developing and demonstrating an understanding of end user and company needs. Hands on familiarity with IT systems, SaaS / cloud applications, networks, data security systems, telephony, meeting technologies and computing. Analyzing the performance of Desktop team activities and documented resolutions. Managing Service Level Agreements (SLAs). Creating and maintaining a Service Desk training program for increased business, customer service, team development and technical knowledge .

Icertis, the leading enterprise contract management platform in the cloud, solves the hardest contract management problems on the easiest to use platform. With Icertis, companies accelerate their business by increasing contract velocity, protect against risk by ensuring regulatory and policy compliance, and optimize their commercial relationships by maximizing revenue and reducing costs. The AI-infused Icertis Contract Management (ICM) platform

We are looking for a stellar Operations Coordinator to join our AMAZING Studio Operations Team!  We are a fast-moving social games company that requires a detail oriented and flexible individual to help keep our office running!  This role is multifaceted as you get to work across the organization leveraging solid multitasking skills to manage a variety of projects to completion.

Within the Claims Support Department, the Data Assisting team receives new documents that are sent to Trupanion by members and hospitals via fax, email, and postal mail. The Data Assisting team’s primary duty is to take the received materials and attach them to the corresponding policy, as well as make requests for missing documents and medical history. The Data Assisting Team Manager will be responsible for the day-to-day supervision and operation of remote and in-office staff and will work with both a domestic and international team. The optimal candidate will need to work with the other Claims and Claims Support teams to make sure that cross-team policies are effectively communicated and implemented.

The Global Events Manager is responsible for planning, managing and growing Hiya’s events program, including tradeshows, corporate events, partner events, and internal events. Responsibilities include event strategy, planning, vendor management, lead/prospect management and event return on investment analysis. Drive the development of event playbooks that include lead/prospect goals and objectives, event summary details, coverage schedules, key event messaging, target prospect lists, events summaries, travel schedules. This role will work closely with key internal partners including sales, business development, product marketing, demand generation, communications and finance. At least 50% travel is required.

The Client Director will be responsible for supporting and generating new business with a defined set of Service Now’s largest existing accounts.  The Client Director will own the executive relationship management with their given accounts, and lead the virtual teams in supporting the clients, including Solution Sales & Consulting, Support and Professional Services.

Your key responsibility would be to lead the DSX Team. You would handle the delivery of Digital Support to our clients and initiate new strategies to ensure that client issues are resolved as thoroughly as possible via digital methods, while simultaneously identifying and analyzing key metrics to evaluate success. DSX offerings make up the majority of the Qualtrics.com web footprint. Due to having such a large feedback channel and footprint, you would be tasked with funneling relevant product signal to the Product Management team and demonstrating the monetary value of DSX offerings. The manager will work closely with our Digital Marketing team and our Product Operations Managers to ensure broad impact and context for the team.

The role will be focused on managing rapid revenue and construction organization growth in established, emerging and new markets. This includes oversight and strategy that pertains to process, internal tooling, and hiring for our construction operations. You will oversee financial performance: revenue, burn, margins, etc for all construction projects.

Real estate strategy and execution. You’ll develop, implement and drive real estate strategy that is in alignment with business need. You will lead real estate negotiations. Real estate capital spend and operating budgets. You’ll manage and evolve budgets and will utilize financial skills and acumen to identify and execute upon efficiencies. Construction, remodels and build-outs. You will direct third parties on design and construction of new spaces and remodels. You will vet all aspects of each project to optimize costs and timelines and achieve overall project goals. Managing the Workplace team. You will grow the Workplace team across multiple regions and provide leadership through coaching and mentoring. Workplace operations. You will efficiently and effectively manage operations across all Convoy facilities. You will lead RFPs and negotiate contracts for vendors and service providers.

60%: Creating and managing customer escalation process. Create and document Auth0 support process for large ARR or strategic customers. Create validation mechanism to ensure this process is reserved for Auth0’s top customers. Create and maintain repository for “known processes”. Build the process to be deployed into the regions, which is manageable by local RSMS or leads. Train the relevant users on the new process and appropriate use (CSM, sales to start). Develop and maintain a prioritized issue list and action plan to drive resolution to critical customer issues. Hold scheduled conference calls with assigned customer accounts to understand the business impacts of key critical issues, and report back on the current status of those issues. Identify need for initial or supplemental project resources. Coordinate resources throughout Auth0’s organization to address the action plan for assigned problems. Report to senior management across support organization to provide insight into the current state of the customer relationship with escalated problems. 40%: Managing senior/escalation support engineers. Manage, motivate and develop senior, premier and principal support engineers. Ensure enior engineers are prepared for current and new technological advancements. Direct or coordinate activities of project personnel.

As the Manager of Commercial Success, Corporate you will lead and manage a team of CSMs who are focused on driving customer success by delivering value to our customers. This is a demanding role that relies a mindset of customer-obsessed advocacy and a focus on inspiring teamwork. We expect you to lead-by-example and empower your team to deliver phenomenal customer results. This is a "working manager" position, meaning, you will help to recruit and mentor team members, assist with solutions to everyday customer success needs, and lead customer engagement efforts. In addition, you will collaborate with other managers and teams (including the Outreach product team) to ensure that we are providing outstanding value to our customers.

Customer Success delivers the solution and expertise that makes it possible to transform a hiring process into a competitive advantage. Our solution is both repeatable and consultative and is based on building trusted, long-term partnerships. As our Head of Customer Success, you will be responsible for leading our team to deliver value directly to our clients while also building out a best-in-class playbook for Customer Success.

We are looking for a Customer Support Manager that could help us ensure that every one of our customers has an excellent experience while using Zipwhip products and services. We are seeking someone who will advocate for a customer-centric support approach and share our company DIRECT values. The ideal candidate will be a self-starter, effective people relationship management, problem-solver and independent thinker who has experience earning the trust of senior stakeholders to implement change.

About the Role: As the Senior Manager of Support you will play a critical role in leading and developing the Client and Product Support teams. The Manager is expected to coach, advise, and mentor the support team while looking for ways to improve the quality of the support we offer our clients. You have a demonstrated ability to think strategically about business, process, technical challenges, and can make quick data driven changes to drive efficiences.

As a Clinical (RN) people leader in our on-site telephonic based Operations team you will play a critical role in managing a team of ten Accolade Nurses to reliably and consistently achieve our client and customer success results and create an amazing employee experience. In addition to being looked to as a cultural role model, you will work side-by-side with your team to provide daily coaching, feedback, and support to deliver an exceptional client experience, meet our performance expectations, and fuel the growth and development of your team. With a strong connection to our mission, passion for service excellence, and commitment to people development you will leverage the right balance of empathy, operations process excellence, change agility and clinical expertise to ensure customers are delighted with every interaction with Accolade.

Blue Nile is seeking an entry level Retail Operations Coordinator to join our Customer Experience team with a focus on our showroom network. We are looking for an individual who is obsessed with providing excellent customer service and interested in Omni-channel operational processes. This individual will work cross-functionally with other internal teams to cultivate relationships, communicate business needs and provide responsive, detail-oriented internal customer service. The ideal candidate is a self-starter with natural curiosity who enjoys solving challenging problems through thoughtful analysis. This individual will be part of a committed, fast-paced team that focuses on growth, expansion and profitability.

Trupanion is looking for an extraordinary business leader to oversee the development of the business to business sales activities within the California region. This role will be based in Seattle and direct the heartbeat of Trupanion’s California veterinary strategy and guide resources internally to ensure an effective lead generation program across the California market region; one of the US markets’ largest pet-owning populations. The role will be pivotal in pushing this high-growth company forward; spearheading the growth of our veterinary channel, including the adoption of our groundbreaking patented software, which is normalizing direct pay across the veterinary industry.

We are looking for a seasoned and enthusiastic Director of Agility and Transformation to join the Limeade product development team. The product development team is responsible for providing technology solutions to enable companies to better engage and support their employees in improving whole-person well-being. The team builds best-of-breed cloud and mobile applications in a growing industry, owning the full life-cycle of the product from definition and development through delivery and monitoring.