Operations Manager Jobs in Seattle

As a Clinical (RN) people leader in our on-site telephonic based Operations team you will play a critical role in managing a team of ten Accolade Nurses to reliably and consistently achieve our client and customer success results and create an amazing employee experience. This team clinical team supports military spouses who are beneficiaries of TRICARE benefits. In addition to being looked to as a cultural role model, you will work side-by-side with your team to provide daily coaching, feedback, and support to deliver an exceptional client experience, meet our performance expectations, and fuel the growth and development of your team. With a strong connection to our mission, passion for service excellence, and commitment to people development you will leverage the right balance of empathy, operations process excellence, change agility and clinical expertise to ensure customers are delighted with every interaction with Accolade.

When the question is asked, “what kind of company are you?” our answer will always be, “we are a success company - we are here to make our customers successful.” The Customer Success team is at the core of Outreach. We focus on driving real business impact for customers, not just supporting the technical specs of our product. CSMs are expected to coach customers to optimize their sales strategy to take advantage of best practices. We're one of the largest teams at Outreach and we work to connect cross-functional stakeholders from product, marketing, and even engineering with customers. The ownership is tangible on this team - our customers' pain is our pain and their win is our win.

Outreach is a leader in sales engagement software and one of the fastest growing technology companies in the country. As a leader in the industry, we expect the Director / Senior Director of Sales Enablement to build out a world-class sales enablement program an organization responsible for equipping our sales development, sales and customer success teams with the right skills, knowledge, process and enablement tools to maximize sales growth and customer success. Your success will be measured by the overall business impact of our enablement services, collaboration across teams, feedback from key stakeholders and deployment of a strategic and data-driven enablement framework.

A client services pro, you’re comfortable leading the strategy and operations behind growing a portfolio of large client accounts. You get excited to solve complex client challenges through creative solutions, product capabilities and innovative marketing strategy. You are able to build long-lasting and credible relationships with key partners and understand how our product solution can solve their business objectives. You’re a self-starter and can set your own priorities while also inspiring the client team toward a common goal. 

We are seeking a hands-on, energetic, and self-driven DevOps Manager who will have the awesome responsibility of managing the software services which power SmartCast, VIZIO's SmartTV system. We've built a system that consolidates the catalogs of streaming providers allowing customers to search and browse across their favorite services without launching each app separately. We have voice integration with all the major ecosystems and we will soon be launching our own voice remote control. With built-in Chromecast and AirPlay, our award-winning platform is enjoyed by millions. We're looking for an experienced technology manager to lead a growing team of DevOps engineers in keeping our cloud-based services running reliably. Your mind works in such a way that you think through all the scenarios in which our system is vulnerable and then drive requirements to address those issues. You lead by example and don't mind rolling up your sleeves and working side-by-side with your team members. You have a proven history of being responsible and reliable with your areas of ownership and take immense pride in your work.

Medical Directors at Accolade support the business needs of the organization and this role will specifically support military beneficiaries across many branches of the armed services (Navy, Marine Corps, Army, Air Force) in our Government Solutions organization.  This is accomplished by way of strategic, analytic and tactical means. The role is operational and “hands on,” in that the Medical Director supports and guides Accolade member facing personnel in their management of beneficaries (aka patients or members). An Accolade Medical Director needs be highly collaborative at all levels of the organization and must possess strong communication skills.

As the Sr. Manager, IT Systems of Convoy, you are eager to get your foot in the door at a fast paced, rapidly growing startup. As a lead on the IT team, you will play a critical role in managing systems for our entire company. 

Reporting directly to the Chief Product Officer & EVP Software, you will be on the ground floor of a new category and long-term strategic bet for Axon. The Sr. Director of Axon Air will drive results for our customers and the communities they serve. From situational awareness for patrol, to aiding SWAT team deployments, to productivity savings such as efficient accident scene re-construction, to school safety and other crucial de-escalation scenarios, and more—as the leader of Axon Air you will help us deliver results today while working backwards from a bold vision of scale and impact.”

Direct and lead all aspects of Blankos' customer experience function, including strategies, policies, objectives, initiatives, vendors and people. Collaborate with Mythical's senior leadership to define our customer experience vision, ensuring alignment with our company’s strategic direction and ability to drive economies of scale in service delivery. Develop clear strategic roadmaps for scaled customer service delivery and player experience. Present to senior leadership to gain alignment and investment. Translate strategic roadmaps into business plans. Develop tangible goals and clear accountability. Lead plan execution and report on plan performance. Introduce new and innovative technologies that improve our service delivery/experience and drive customer satisfaction to enhance the Blankos brand. Evaluate, select and develop outsourced vendor partners. Partner with vendors to deliver customer experience to established performance standards. Establish clear goals for the team. Foster a culture of accountability and continuous improvement. Drive team performance to deliver results.

We are looking for a Strategy Director to help us grow our business by driving the creation of a new offering that combines our Human-Centered Strategy (HCS) and Intentional Learning (IL) offerings. The Strategy Director will also support all aspects of our existing business from relationship management, project leadership, creative problem solving and project management on our Business and Technology Strategy team. A successful Strategist deeply understands the problems we seek to solve, communicates clearly, is able to collaborate fluidly with our tight-knit team of Strategists and Designers, and is comfortable interacting with people at all levels of our clients’ organizations. We welcome non-traditional paths into iF: our team is full of people with unique backgrounds and experiences.

The Customer Success Director is a passionate client advocate within Ideoclick, with the ability to drive client success and satisfaction through strategic management of their business inputs.  We are looking for an autonomous business manager that excels at building relationships and will fully own client relationships, inputs, and results. You are a self-starter with a passion for retail and a commitment and a deep curiosity about how things work. 

As the CoS, you will play an important role supporting the CEO and the executive team as Ideoclick scales in an increasingly competitive and rapidly changing space.  You will work closely with our CEO on everything from strategy and planning, to special projects and board prep. This position is a combination of internal strategy consultant working on special projects, operations expert, and corporate development strategist helping the CEO execute against business-critical initiatives. You will have the opportunity to make an immediate impact on Ideoclick’s productivity, driving strategy initiatives, overseeing key projects, and communicating objectives between departments. This key role impacts all areas of the business - you will partner across all levels of the organization and work closely with senior leadership. You will have the ability to directly impact and improve decisions and processes, and your work will increase the speed and efficiency of execution throughout Ideoclick.

General responsibilities will involve educating clients and internal cross-functional teams. Functional areas of responsibilities include managing client best practices & root cause analysis – in order to eliminate repetitive day-to-day troubleshooting. Deeper responsibilities include operational training of client supply chain teams, design & execution of client-specific process improvement plans, developing & maintaining a shared knowledge library and efficient scaling of the entire set of support tools & services. The Ideoclick software and tools you will be using are being developed, tested and improved in real-time. While we will teach you the Amazon-related skills necessary for the position, you will be expected to bring your own data-driven perspective to influence the evolution of the business. You must be highly proficient on the use of Vendor Central itself, Excel with additional technical skills appreciated. The people who thrive in this role will be data-driven, entrepreneurial, self-motivated and intellectually curious. Our culture is fast-paced, fun and favors those with a bias for action combined with an innate ability to learn from mistakes through root cause analysis.

As the Director of Technical Support, you will be a critical member of the Global Operations leadership team and lead a department that provides 24x7 monitoring and support. You will manage geographically dispersed Technical Support and Operations Center teams that provide exemplary support services to a wide range of customers and partners.

The Director Diamond, Supply Management is responsible for developing and driving sourcing strategies for the diamond category that enable the company to capture greater category market share, maintain competitive pricing and industry leading quality consistent with the Blue Nile aesthetic and style.  He/she builds and maintains strong vendor relationships, aggressively negotiates costs, supports optimal inventory levels and ensures on time delivery.

To assist our Retail customers in their Digital Transformation efforts we are seeking a Global Solution Director within our Vertical Solutions organization. We are seeking an industry innovator within the Retail industry to help our customers enable their digital transformation strategies by leveraging their investment in ServiceNow. The right person will have worked in a Global 500 Retail company and spent time in the business in a Go-to-Market (GMT) role defining business workflows to automate business services and/or a Solution Director role within a leading consulting/software company.