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Operations Manager Jobs in Seattle
32
Senior Manager, Healthcare
West Monroe Partners
Seattle
featured
+24
West Monroe Partners is hiring a Senior Manager with prior consulting project management experience to join our growing Healthcare and Life Sciences practice in our Seattle office, specifically leading our efforts in the Healthcare Payer space. In this role, you will be responsible for delivering business and technology solutions in the healthcare industry to Payer organizations specifically partnering with our clients around customer engagement development, care management transformation, and healthcare analytics. Our team assists payers with uncovering opportunities, developing clear roadmaps, and working toward improved outcomes. We depend on our highly skilled consultants to drive growth – in our clients’ companies and in their own careers.
Senior Director of Strategic Alliances
Highspot
Seattle
featured
+30
As the Director of Strategic Alliances, you would be responsible for developing go-to-market strategies with both new and existing industry partners with the goal of opening up previously untapped revenue streams. You would be the face of Highspot to partner organizations and influence every internal and external interaction in order to build brand loyalty & confidence amongst their organizations. Perhaps most importantly, you will work to operationalize your efforts and impacts in a manner that will allow Highspot to grow and scale its business.
Director of Global IT Operations
Seagull Scientific
Bellevue
featured
+32
Oversee global IT operations, policies, procedures and assess them according to company goals.
Lead and manage your small global team to provide solutions for our global network: system monitoring and performance tuning, system administration, systems control and security, and technical documentation.
Identify and mitigate security vulnerabilities with strategic solutions that ensure data security.
Conduct analysis, investigate and recommend security technologies - including managed security services, firewalls, encryption, intrusion detection, VPN and solutions for incorporation into product/services.
Strategize the deployment of cloud applications.
Ensure proper staffing and skillsets are in place to deliver quality IT services.
Understand the business requirements of all departments to determine their technology needs.
Ensure capacity planning is in place.
Determine efficient and cost-effective IT hardware and software.
Identify the necessity for upgrades, configurations or current systems.
Create and monitor IT budgets and expenses.
Build relationships with vendors and oversee all contracts and maintenance agreements.
Evaluate the costs and benefits of cloud services and subscriptions.
Provide weekly status reports for CEO.
Manager – Commerce Compliance Operations
Expedia Group
Bellevue
14 hours ago
+15
The Commerce Risk and Compliance Manager will play a meaningful role in providing payments solutions for the travel market. Expedia Group is responsible for enabling $90 Billion of customer and supplier payment services for a portfolio of global online travel brands under Expedia Group. To date our transactional capabilities are clearly leading the travel industry. And while our technology and products have initially been built to power some of the industry’s leading brands, their ambitious strengths represent a compelling opportunity to broaden Expedia Group’s reach in the ecosystem of travel providers. Join a nimble and mighty team at the forefront of travel plus payments technology development and experience this transformational journey.
Head of Customer Success
Karat
Seattle
15 hours ago
+30
Customer Success delivers the expertise that makes it possible to transform a hiring process into a competitive advantage. Our solution is both repeatable and deeply consultative and is based on building trusted, long-term partnerships. As our Head of Customer Success, you will be responsible for leading our team to deliver value directly to our strategic clients while also building out a best-in-class playbook for Customer Success.
Chief Operating Officer
TINYpulse
Seattle
15 hours ago
+25
We are backed by world-class investors with a stellar board (outsiders include Mark Roberge, Meagan Eisenberg, John Keister), and we are looking for an amazing Chief Operating Officer to help us accelerate our mission. The COO will report directly to the CEO and serve as an integral member of the leadership team. As COO, you will own, run, and inspire all sales, customer success, marketing, and finance teammates (approximately 30 direct reports). You will drive the TINYpulse vision and strategy, develop and execute forecast and growth plans, and attain both bookings and churn goals. We are looking for an inspirational leader that can help us continue to develop and influence our teams.
Senior Director of Corporate Development
New Engen
Seattle
1 day ago
+39
New Engen is seeking a Senior Director of Corporate Development to develop, manage, and grow strategic partnerships that drive incremental customers, revenue, product capabilities, and customer value in the market. As the first hire dedicated to corporate development, you will be expected to build and execute against the strategy for growing New Engen’s partner ecosystem. You will be expected to develop a robust understanding of our product and work cross-functionally to build offerings that meet the needs of our customers. In addition, you will assist the senior leadership team in developing and executing corporate strategies to build upon and drive New Engen’s current and future growth.
Field Marketing Coordinator
Getaround
Seattle
1 day ago
+21
As the Field Marketing Coordinator, you are responsible for the planning, organization, and execution of all events in the Seattle market. You will play a critical role in engaging with our local community and be a key player in growing both sides of Getaround’s marketplace in Seattle (car owners and renters). Your responsibilities include executing local events, hiring, training and managing a team of top Brand Ambassadors, and gathering leads
Senior Manager, Healthcare
West Monroe Partners
Seattle
1 day ago
+24
West Monroe Partners is hiring a Senior Manager with prior consulting project management experience to join our growing Healthcare and Life Sciences practice in our Seattle office, specifically leading our efforts in the Healthcare Payer space. In this role, you will be responsible for delivering business and technology solutions in the healthcare industry to Payer organizations specifically partnering with our clients around customer engagement development, care management transformation, and healthcare analytics. Our team assists payers with uncovering opportunities, developing clear roadmaps, and working toward improved outcomes. We depend on our highly skilled consultants to drive growth – in our clients’ companies and in their own careers.
Clinical Operations Coordinator
98point6
Seattle
1 day ago
+19
We are looking for a coordinator to assist with the process of licensing our new physicians in multiple states, so that we can deliver affordable, accessible healthcare of extremely high quality across the country. We are unique in our nationwide licensing efforts and you will have the opportunity to optimize our processes. You will be instrumental in creating positive experiences for our newly hired physicians.
Senior Trainer
ExtraHop
Seattle
1 day ago
+52
The Manager of Customer Success manages a team of customer success managers (CSM’s) and specialists (CSS’s) to ensure effective onboarding and nurturing of ExtraHop customers. The role requires demonstrated managerial leadership and technical proficiency. The manager effectively leads personnel, drives priorities, ensures adherence to defined process, and understands how to promote the value of the ExtraHop platform and expand customer use cases.
GM, ERP
Avalara
Seattle
1 day ago
+21
This person will drive strategy and execution of programs to grow the partner network and is responsible for the programs and revenue across these partners. The GM is expected to work strategically and lead a matrixed partner team collaborating with the sales team, SAM/channel teams, marketing team, product development, Customer support, and services teams, to run a fully integrated channel partner strategy and ecosystem. This role is a senior leadership role that is a high‐impact, partner revenue generating management position that plays an integral role in the success of the overall Customer Account Management and sales team and company.
Manager, Customer Operations
Convoy
Seattle
2 days ago
+26
You are eager to get your foot in the door at a fast paced, rapidly growing startup. You will demonstrate the ability to excel in a dynamic work environment as an early member of a growing team. In partnership with our enterprise and commercial sales and account management teams, the Customer Operations Manager leads the team who functions as customer support, training partner, problem solver and quality control. You'll be an integral part of our operations team moving at a smooth, consistent pace. You'll bring the enthusiasm and aptitude necessary to get the job done!
Vice President - Customer Advocacy
Icertis
Bellevue
2 days ago
+18
The Vice President, Customer Advocacy (NA) is accountable for Increasing revenue, on-going customer satisfaction and overall Icertis product usage in existing customer base. This VP will exemplify the customer-centric focus of Icertis, by leading a global team that will serve as extensions of our customers and be internal proactive evangelists for the customer to accomplish defined objectives (adoption/usage, KPI’s, product expansion). When done well, Icertis will yield greater sales from existing accounts. The ideal candidate is one who is a strong people leader, who intuitively demonstrates active listening, incredibly responsive, detailed follow-though and with a growth organization is flexibly and agile.
Client Development Manager
Smartsheet
Bellevue
2 days ago
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This role is part of the Sales organization and is based at Smartsheet in Bellevue, WA and reports to the Commercial Sales Manager.
Experience Management Scientist, Customer Experien…
Qualtrics
Seattle
2 days ago
+27
This position is a senior role that will focus on creating scalable solutions that will bring impact to current and prospective customers. You will work to grow revenue as well as collaborate with the Customer Experience (CX) delivery and product teams at Qualtrics.
You will have a keen understanding of client needs in the world of customer experience programs. They will have experience designing large-scale programs within global organizations and have the skill to communicate industry trends at senior levels within their customers.
You will influence our customers and help them design and shape their future programs for organizations that are both mature and immature. You will understand the significant industry shifts taking place in customer surveys, and be able to design forward-thinking, innovative, and impactful solutions for clients.
VP Customer Success Strategy and Program Managemen…
Outreach
Seattle
1 day ago
+38
The VP of Customer Success Strategy & Program Management will partner closely with the Vice President of Revenue Strategy & Operations, the Sr. Vice President of Success, the CRO, and other members of the Success and SBO teams to deliver best in class Customer Success, Support and Professional Services operations. This individual will build a team which supports both the strategy and programs across the support, customer success, and professional services team. They will be responsible for working with the global Success leadership team to develop a consistent and aligned strategy across the success organization - and build out the operational processes, programs and capabilities to deliver on the strategy. They will be responsible for partnering with the success leadership team to identify areas of inefficiency, high effort experiences and building recommendations to drive improvement in those areas. This individual will create improved business performance as well as a strong, cohesive team that can scale into the future.
Customer Success Manager
vCita
Bellevue
2 days ago
+21
Set the groundwork for our clients successful journey by taking part in the post-sales engagement process, including performing onboardings, product implementations, and renewals.
Monitor, measure, and map the clients activity.
Drive usage and adoption of our product, using data and best practices.
Provide exceptional customer experience using proactive communication.
Maintain great technical knowledge of the vCita product and guide our clients through the most relevant features and functionalities for their specific business needs.
Collaborate with the Sales and Support teams to ensure a smooth transition of ongoing client management.
Provide continuous feedback and new features requests to our product and marketing teams in Tel-Aviv.
Head of Customer Support
OfferUp
Bellevue
3 days ago
+17
The ideal candidate is a strategic collaborator who serves as a business partner to OfferUp leadership. You are a smart, data-driven decision maker, who excels at hiring and developing a high performing team, and takes professional pride in operational excellence, while meeting and exceeding stretch goals. You are highly adaptable -- having been successful in meeting the demands of a big company as well as being scrappy and hands-on in a start-up. In addition, you have a passion for people development, and are driven to grow and scale OfferUp forward through the inevitable ups and downs of an earlier stage tech company.
Senior Manager, Customer Service
Mythical Games
Seattle
4 days ago
Direct and lead all aspects of Blankos' customer experience function, including strategies, policies, objectives, initiatives, vendors and people.
Collaborate with Mythical's senior leadership to define our customer experience vision, ensuring alignment with our company’s strategic direction and ability to drive economies of scale in service delivery.
Develop clear strategic roadmaps for scaled customer service delivery and player experience. Present to senior leadership to gain alignment and investment.
Translate strategic roadmaps into business plans. Develop tangible goals and clear accountability. Lead plan execution and report on plan performance.
Introduce new and innovative technologies that improve our service delivery/experience and drive customer satisfaction to enhance the Blankos brand.
Evaluate, select and develop outsourced vendor partners. Partner with vendors to deliver customer experience to established performance standards.
Establish clear goals for the team. Foster a culture of accountability and continuous improvement. Drive team performance to deliver results.
Director of Global IT Operations
Seagull Scientific
Bellevue
4 days ago
+32
Oversee global IT operations, policies, procedures and assess them according to company goals.
Lead and manage your small global team to provide solutions for our global network: system monitoring and performance tuning, system administration, systems control and security, and technical documentation.
Identify and mitigate security vulnerabilities with strategic solutions that ensure data security.
Conduct analysis, investigate and recommend security technologies - including managed security services, firewalls, encryption, intrusion detection, VPN and solutions for incorporation into product/services.
Strategize the deployment of cloud applications.
Ensure proper staffing and skillsets are in place to deliver quality IT services.
Understand the business requirements of all departments to determine their technology needs.
Ensure capacity planning is in place.
Determine efficient and cost-effective IT hardware and software.
Identify the necessity for upgrades, configurations or current systems.
Create and monitor IT budgets and expenses.
Build relationships with vendors and oversee all contracts and maintenance agreements.
Evaluate the costs and benefits of cloud services and subscriptions.
Provide weekly status reports for CEO.
Director of Experience Strategy and Insight
projekt202
Seattle
4 days ago
+31
As a practice director your first thought should be quality of delivery for your geography. While the General Manager (GM) of a geography owns customer satisfaction, he/she will be relying on you to make sure our clients are happy and that we have exceptional quality of delivery (“repeatable, measurable performance”), on our engagements.
Global Operations Manager
Flexport
Seattle
4 days ago
+33
Hire, train, and develop a team of Global Operations Associates;
Serve as the face of Flexport for a book of clients - you succeed when they do;
Implement strategies to manage international supply chains;
Identify and implement rate management strategies;
Shepherd clients through the complexities of international trade; and
Partner with a Global Account Executive to drive Client Success, Operational Efficiency, and Revenue Generation.
