Operations Manager Jobs in Seattle

As a Manager II, Central Operations, you and your team will support operational delivery of product maintenance, product onboarding, and product conversion and roll out by developing and sustaining strong internal and external relationships within the assigned area, driving implementation of internal business initiatives, and process efficiencies through automation when applicable. In doing so, you and your team will work with Expedia Group’s centrally managed property partners to help them optimize their operation asks and journey.

Manages and leads the Procurement, Travel & Facilities team, including ongoing coaching, hiring, performance reviews etc. Develops a procurement strategy that aligns with the organization’s vision and overall strategy. Partner with internal organizations to define moderate to complex product / service requirements; assist with identifying vendors; manage request for quote processes and evaluations; provide vendor evaluation framework; and make recommendations on vendor selection. Partners with Finance to optimize planning and forecasting for large contracts. Manages relationships and contracts with key suppliers. Lead negotiations for new and renewing contracts. Regularly analyzes company-wide spend seeking efficiencies and cost savings. Understands and manages the entire procurement process and proactively improve internal processes and controls. Ensures that change control procedures and change notification requirements are documented and respected by supplier. Assures the Company’s compliance with customer requirements and supplier contract terms and conditions.

Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This role is part of the Sales organization and is based at Smartsheet in Bellevue, WA and reports to the Commercial Sales Manager.

This position will focus on designing client programs and leading project teams to deliver successful customer experience programs that will bring impact to our customers. They will be a member of the Customer Experience (CX) services delivery function within Qualtrics. The Delivery Team is at the heart of Qualtrics. The initial on boarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our client's goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements. 

As the Head of Construction Delivery Operations, you will provide exceptional leadership & management to ensure that Construction Delivery is running smoothly and efficiently. You’ll be reporting to the VP of Operations, as you keep an eye on several critical areas of Construction & Operations. We’ll look to you to assure that the construction team has the tools, systems and processes in place to effectively manage projects from the start of construction to completion. You and your team are always aspiring to resolve just about any problem that arises during the customer journey. We want you to develop a vision for a scalable operational program, as well as the operational experience, and drive to implement and manage the program to deliver results. As a leader, you will collaborate with cross-functional teams, such as Construction, Finance and Product teams, to develop solutions that enhance our ability to deliver projects on time, on spec and on budget.

You will have a significant impact at Outreach by owning support programs and operations from end-to-end. You will successfully lead matrixed teams to influence the efficiency of the support department and to maximize its impact to our customers and internal stakeholders. You will help drive exceptional customer experience and adoption, create operational efficiency, and ensure an encouraging and motivational environment that attracts and retains top talent.

The ideal candidate will have experience managing customer experience teams. Your passion for team leadership is only surpassed by your passion for the customer. You will motivate, coach and develop your team to exceed performance goals, while also empowering them to advocate for the end user. You are someone who has demonstrated tremendous adaptability in a fast-paced environment; you thrive on a team that operates in terms of days, not weeks. You are very analytically minded, and know that if you can’t measure it you can’t optimize it. You are comfortable creating and analyzing reports, then making data-driven decisions to improve both business efficiencies and customer experience. Finally, you are able to easily context-switch between executing in the now and strategizing for the future. You will be expected to plan and staff the customer support function as each new business line evolves. 

The Customer Success Team at PitchBook drives relationship management, business development and ensures our customers are KING! PitchBook is looking for a highly motivated Manager of Customer Success – Enterprise with a passion for technology and an interest in the private equity and venture capital industry. At PitchBook we work closely together to bring the most accurate, comprehensive data library available to the private equity and venture capital markets. Working at PitchBook means leveraging your skills, your passion, and your desire to accomplish big things and have some fun while you are at it! The Manager of Customer Success – Enterprise will lead a growing team of Account Managers while having ownership of retention, team leadership, and personnel development.

The role will be focused on managing rapid revenue and construction organization growth in established, emerging and new markets. This includes oversight and strategy that pertains to process, internal tooling, and hiring for our construction operations. You will oversee financial performance: revenue, burn, margins, etc for all construction projects.

Hire, train, and develop a team of Global Operations Associates; Serve as the face of Flexport for a book of clients - you succeed when they do; Implement strategies to manage international supply chains; Identify and implement rate management strategies; Shepherd clients through the complexities of international trade; and Partner with a Global Account Executive to drive Client Success, Operational Efficiency, and Revenue Generation.

As a manager of the Vendor Operations Team, you will oversee a business critical operations team consisting of Associate Program Managers and multiple outsource partners. This team is responsible for supporting and growing our outsource partners while consistently meeting Service Level Agreements and Key Performance Indicators. You are a strategic-thinker, problem-driven, and customer-obsessed individual with a high sense of urgency to help Convoy scale.

 Manage the Azure arm of the Capacity Management team. Define cost-model for integrating Azure and ServiceNow cloud technologies. Evaluate existing server capacity consumption trends and convert them to azure capacity needs. Identify, analyze, and interpret trends or patterns in capacity consumption data sets. Analyze and interpret data to provide recommendations and insights into capacity-related models. Collaborate and engage with subject matter experts to gain operational insight into building analytical models leveraging real-life experiences. Use standard and ad-hoc reporting methods to gather and consolidate pertinent data to run resource modeling experiments.

You will lead a team of Medical Directors focused on a complex body of work, including supporting physician culture and mentorship, the medical staff office, quality and outcomes, population health and physician training. You will materially impact the care that 98point6 delivers and be a part of the team shaping the evolution of our service.

The Manager, Proposal Operations will oversee proposal staff and manage processes, systems/tools, and activities related to proposal execution and content management. This includes establishing performance goals, providing ongoing performance feedback, offering guidance and coaching on proposal management and support responsibilities, as well as managing workload conflicts. The Manager, Proposal Operations is a manager/individual contributor role. In addition to leading and managing the proposal operations function and team, the Manager will also own RFX projects serving in the capacity of Proposal Manager, especially on the company’s most strategic opportunities.

Establish yourself as a trusted advisor to our customers, building close relationships at varying levels within their organizations. Manage accounts throughout their lifecycle, from on boarding and KPI definition through to renewal and up sell. Develop tools that the team will use to monitor account health and opportunities. Partner with our Sales team to effectively communicate the value of the service, unlock new opportunities at clients and expand the business. Work closely with Product and Engineering teams to ensure the needs of and opportunities for our customers are considered in our product roadmap. This role will require 15-20% travel.

The Vice President of Customer Success will be the chief customer leader for driving exceptional post-sale customer success and experience for every Auth0 customer, and is ultimately accountable for ensuring all Auth0 customers rapidly deploy, adopt and expand their use of Auth0. You will be responsible for 100+ employees in all post-sales functions, including Technical Account Management (TAM), Support, Professional Services, as well as quasi-evangelist roles like our Customer Success Architects. You will be part of the Go-To-Market leadership team and report to the Chief Revenue Officer.

The Director, Customer Advocacy is responsible for driving sales from existing accounts for Icertis Contract Management. The Director, Customer Advocacy acts as an extension of the Customer, being a proactive evangelist within Icertis and the Customer to accomplish defined objectives (adoption/usage, KPIs, product expansion). The ideal candidate is one with sales aptitude, relationship building skills, technical bent of mind and a consultative sales approach who has been associated with implementation of Enterprise software in a SaaS company. 

Lead the client onboarding and operations team to ensure customers have a consistent, organized and amazing experience after they choose New Engen.   Design, implement, and enable the New Engen client service playbook in partnership with the Managed Services leadership team to promote consistency of approach, feedback loops that enable decisions, decreases client churn and promotes client health.  Design, implement, and enable new hire training for the client facing Marketing Team, taking new hires from zero marketing knowledge to competencies across paid digital marketing and New Engen’s technology.   Conceptualize strategic plans and objectives for international growth. Operationalize the international expansion strategy by establishing entities, building operational partnerships in new countries, supporting the hiring and onboarding of international employees, and ensuring local execution of New Engen operations is consistent with the US while tailored to local country standards. 

We are a team dedicated to building something life-changing for entrepreneurs and immigrants. Helping them achieve their goals is why we're all here. Changing an entire industry isn’t always a straight path forward, but it’s an experience unlike anything else. On the inside, we are a fun and passionate group of people striving to build a world-class culture of freedom and responsibility. We are looking for a full-time People Operations

Customer Success delivers the expertise that makes it possible to transform a hiring process into a competitive advantage. Our solution is both repeatable and deeply consultative and is based on building trusted, long-term partnerships. As our Head of Customer Success, you will be responsible for leading our team to deliver value directly to our strategic clients while also building out a best-in-class playbook for Customer Success.