Marketing Tech Startups in Seattle

New Engen is seeking an experienced and hands-on creative brand leader to join our performance-obsessed creative team as a director, brand strategist, creator and mentor. You’ll drive original creative solutions for our clients, representing New Engen in everything from pitch calls to consulting engagements. You’ll be successful here if you can balance an effective “get things done” attitude with a high bar for quality and a desire to have true and lasting business impact. You’ll bring an entrepreneurial spirit to the role and help to develop an emerging area of our creative practice: crafting brands and brand experiences that drive measurable impact.

As a Marketing Automation Manager, you will design, build, execute and report on digital engagement campaigns that generate new qualified leads, optimize customer onboarding, drive use of our software, advance user knowledge of best practices, measure and increase customer satisfaction and achieve other engagement objectives. You will partner closely with the Product Marketing, Content Marketing, Customer Success, Sales Ops, and Inbound-SDR teams to maintain effective data capture/flow between the Zipwhip App and our sales/marketing tools. You will be responsible for executing a consistent stream of engagement campaigns via our in-app communication tool Pendo, as well as our Zipwhip.com Drift chat bot. This role will manage and maintain our existing Pendo/Drift implementations, design strategic engagement campaigns, build marketing assets, execute campaigns, and report on results. The position requires technical and procedural experience leveraging marketing automation tools integrated with Salesforce.com, Google analytics, and the rest of our Marketing tech stack.

We are looking for a Customer Support Manager that could help us ensure that every one of our customers has an excellent experience while using Zipwhip products and services. We are seeking someone who will advocate for a customer-centric support approach and share our company DIRECT values. The ideal candidate will be a self-starter, effective people relationship management, problem-solver and independent thinker who has experience earning the trust of senior stakeholders to implement change.

We are seeking a highly analytical and creative individual to help us understand our customers and our business through data. You will have the opportunity to dig into data to better understand how customers use our product, and you will work closely with teams across the company to build your findings into automated models and reports that improve our product and internal operations. We are a small, fast-moving team that supports high-impact company initiatives and projects that inform business strategy. We’re looking for someone who thrives in a fast-paced environment, excels at tackling ambiguous problems with logical and structured thinking, and is eager to learn and apply new techniques to solve whatever challenges arise. If you are excited about using your quantitative and data expertise to help support informed and confident decisions, join us to have an immediate impact on a fast-growing team.

Across multiple digital channels, acts as a key resource for flawless execution of campaigns, through managing asset refreshes, bid modifications, and introducing new creative concepts. Constantly seeks out opportunities to grow the account, upsell, cross-sell channels. Mentor new team members and assists other teams. Acts as the “brand captain” for the client, collaborating with our Creative team to drive details for rapid, continued creative testing. Compiles and analyzes data, reports, and summarizes information with impeccable accuracy. Pro-actively solves and develops solutions for complex ideas and campaign strategies. Utilizes deep knowledge of professional concepts and digital marketing methodologies.