Leads complex fulfillment-center analytics and applied AI initiatives from problem definition through production adoption. Builds scalable data models, pipelines, inspection tools, root-cause analysis, predictive solutions, and self-service analytics. Partners with Product, Engineering, Data Science, and Operations, establishes engineering standards, conducts reviews, mentors junior engineers, and communicates recommendations to senior stakeholders. Requires strong SQL, Python, cloud data, machine learning, visualization, testing, and software engineering expertise.

Leads marketing media measurement strategy across Social, TV, Influencer, and Content Marketing. Owns Marketing Mix Modeling, incrementality testing, causal inference, attribution, experimentation, and media effectiveness analysis. Uses SQL and statistical programming to evaluate customer and media data, develop investment recommendations, and communicate findings to executives. Partners cross-functionally with Marketing, Finance, Data Science, Engineering, Product, and agencies while leading analytics talent and remaining hands-on.

Leads analytics for Chewy’s Voice of Customer organization by integrating customer, operational, survey, sentiment, and behavioral data. Builds dashboards, measurement frameworks, alerts, governance standards, and self-service analytics. Identifies customer friction, risks, root causes, and business impacts; conducts forecasting, experimentation, segmentation, and regression analyses. Develops executive-ready recommendations, partners with senior stakeholders, monitors customer-impacting events, and coaches analysts and cross-functional teams.