Handle inbound and outbound calls to current policyholders to explain and add additional life, accident, and health coverage; use the eService web system to assess eligibility, complete paperwork, correct errors, and assist with correspondence while maintaining confidentiality and strong customer service.

Remote part-time Customer Retention Representative handling inbound and outbound calls to conserve insurance business, collect delinquent premiums, resell policy benefits, record transactions, and provide written and verbal communications. Requires strong telephone skills, basic Microsoft Office, 30 wpm typing, and discretion. Production incentives and bilingual (Spanish) pay differential available.