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Manage filing and follow-up of FHA Part B and non‑conveyance claims (CWCOT, SFLS) and loss mitigation claims (PFS, Partial, SFB, Mod, HAMP). Monitor title package submissions, resolve suspended claim exceptions, track payments, maintain reports/queues, and meet investor/HUD timelines to minimize losses.

Lead and support mortgage servicing transaction management, system integrations, data validation, and reporting. Partner with business, technology, vendors, and servicing teams to onboard MSR transactions, improve loan boarding processes, validate data integrations, and support investor and client reporting.

Manage foreclosure cases across investor types, ensure compliance with agency and investor timelines, coordinate with counsel and vendors, prepare reports and bidding instructions, review expenses and title issues, mentor staff, and maintain accurate foreclosure records and database updates.

The Account Executive solicits mortgage loans through broker channels, manages customer support, develops business opportunities, and coordinates documentation for approvals.

Process and file FHA Part B and non-conveyance claims (CWCOT, SFLS) and loss mitigation claims; submit title packages to HUD; follow up on claim payments and suspended funds; monitor reports/queues and attorney submissions; resolve exceptions, meet investor/insurer timeframes, update manager on trends, and improve processes to minimize losses.

Administer daily functions of the Special Loans portfolio, including SCRA eligibility, ARM index updates, partial release processing, buydown and balloon verification, loan-level maintenance, and customer support while ensuring compliance with federal, state, investor, and company guidelines.