Provide front-line support via phone, live chat, and email; troubleshoot issues and report bugs; collaborate with Product, Content, and code experts; collect and advocate user feedback; and maintain and expand internal and external support documentation and knowledge base.

Drive revenue by managing inbound leads and proactively prospecting accounts, owning full sales cycle from discovery and demos to negotiation, building stakeholder relationships, forecasting pipeline, representing customers to inform product, and supporting SDR-to-AE processes. Attend industry events occasionally.

Sell UpCodes to AEC firms by managing inbound leads and prospecting new accounts, building and qualifying a pipeline, owning full sales cycles from demo to close, attending industry events, partnering with SDRs, and sharing customer feedback to improve product and go-to-market efforts.