Top Tech Jobs & Startup Jobs in Seattle, WA

Lead a global customer support organization to drive issue resolution, platform adoption, and customer health. Implement AI-assisted workflows, self-service knowledge, and intelligent routing. Partner with Product, Engineering, CS, and Professional Services to drive systemic fixes, measure outcome-focused metrics, and connect support signals to expansion and retention. Hire, coach, and scale teams across time zones while managing budget and knowledge strategy.

Design and execute digital-first customer engagement strategies using automation and AI. Build AI-powered agents, personalized in-app journeys, and Celigo/Gainsight workflows to improve adoption, time-to-value, and retention. Partner cross-functionally, analyze engagement data, define success metrics, and document repeatable frameworks to scale customer success programs.

Architect, build, and maintain Snowflake-based ELT pipelines and production data models. Implement observability, data quality, and governance; optimize cost and freshness. Partner with Analytics, Product, and Engineering, use dbt/CI-CD and AI-assisted tooling, and participate in reviews and architecture planning to support analytics, BI, and ML.

Lead and scale Celigo's Account Management organization, owning net revenue retention, expansion ARR, and renewals. Build operating models, playbooks, and analytics; manage three AM teams via Regional Directors; maintain executive customer relationships; partner cross-functionally on sales handoffs, product feedback, and AM tech stack to drive retention and growth.

Lead analytics work across revenue, product, customer, and operations by building dashboards, conducting deep-dive analyses, defining metrics and reporting standards, validating data quality with Data Engineering, and using AI tools to automate reporting and accelerate insights. Communicate findings to technical and non-technical stakeholders and proactively surface trends and opportunities.

Design, build, and maintain scalable, documented data models and the Gold data layer using dbt/Coalesce. Ensure data quality through automated tests, observability, version control, and CI/CD. Optimize SQL and warehouse performance, collaborate with Data Engineering and Analytics, and support semantic layers and BI catalogs to enable trusted, self-service insights for Product, Finance, and GTM teams.

Own the full sales cycle for commercial customers: prospect, qualify, conduct discovery, demo Celigo's iPaaS, coordinate technical evaluations, use AI tools and Salesforce to forecast, meet revenue targets, and collaborate cross-functionally to close deals.

Serve as the primary point of contact for assigned B2B SaaS accounts. Build long-term relationships, drive adoption and retention, manage renewals, identify upsell/cross-sell opportunities, coordinate cross-functional delivery, track account health and usage, conduct business reviews, and maintain CRM records to ensure customer success and satisfaction.

Lead strategy and execution for Core Platform, AI, API management, and data ingestion products. Manage and develop senior PMs, drive AI product-market fit, operationalize AI-first PM practices, support sales and analyst relations, and own multi-quarter roadmaps tied to revenue and retention.

Lead and coach a team of Partner Account Managers to drive partner-sourced revenue across North America. Own pipeline, forecast, attainment, deal coaching, and escalate/resolving partner issues. Act as senior partner-facing executive for top ecosystem partners, run QBRs and on-site meetings, and translate channel strategy into field execution while collaborating cross-functionally.