Leads process improvement and continuous improvement initiatives for a business unit. Identifies opportunities, researches and implements best practices, develops performance metrics, consults internally, and creates enterprise-wide improvement plans. Requires extensive process improvement, planning, project management, business analysis, and leadership experience, with preferred expertise in PBM claims, SQL, Teradata, Python automation, vendor management, Lean Six Sigma, prior authorization, eligibility, and Salesforce.

Build and manage client relationships for clinical pharmacy accounts, respond to inquiries, deliver reports, support RFPs, and coordinate business-unit discussions. Develop savings and revenue recommendations, implement programs, analyze client data for trends and gaps, and support commercial and Medicare business. The role requires strategic thinking, executive-level communication, presentation, negotiation, and problem-solving skills, with field-based client engagement across Pacific and Mountain time regions.