Remote full-time SaaS Engagement Representative responsible for outreach, demoing accounting and payroll software, guiding new customers through setup, answering questions across phone/chat/email, documenting interactions, advocating product feedback to internal teams, and collaborating to solve customer problems. Role emphasizes customer service, rapport-building, and timely, accurate communication during core EST hours.

Design, build, and maintain scalable web applications for payroll and accounting. Collaborate with engineers and product partners, write tested code, participate in code reviews, contribute to architecture, improve CI/CD and monitoring, support production (including on-call), and communicate progress while continuously learning.

Design, build, and operate scalable PostgreSQL databases and cloud-native data infrastructure. Build and maintain ETL/ELT pipelines, optimize query and server performance, ensure high availability and disaster recovery, improve observability, troubleshoot production issues, guide schema and application design, evaluate database technologies, and mentor junior engineers to support reliable, secure data-driven applications.