Leads pricing, packaging, monetization, and product line performance analytics across on-premises software, SaaS, and appliance offerings. Develops market, competitive, financial, and segmentation analyses; guides subscription and consumption-based pricing transitions; establishes pricing governance and discount frameworks; supports enterprise deal strategy; develops forecasts and business cases; and delivers executive reporting. Partners cross-functionally with Product, Sales, Finance, Operations, and leadership to inform product investment and growth decisions.

Provide technical support to strategic enterprise customers, troubleshooting networking and system issues, performing health checks, validating upgrades in lab environments, escalating to engineering, and delivering proactive recommendations. Manage enterprise customer relationships, perform packet capture analysis, set up test environments, and provide rotating after-hours support.