Own and operate Orca’s FedRAMP environments across AWS, Azure, and GCP. Build infrastructure with Terraform, Kubernetes, Helm, and CI/CD; automate compliance validation, drift detection, evidence collection, and inventory management. Lead continuous monitoring, authorization artifacts, OSCAL transition, 3PAO assessments, and federal customer security engagements. Serve as the senior technical authority, maintain production health and incident response, and eventually build a U.S.-based infrastructure team while remaining hands-on.

Manage a portfolio of customer accounts, serving as the primary relationship owner and trusted advisor. Drive contract renewals, platform adoption, customer success plans, health check-ins, retention, and upsell opportunities. Monitor customer outcomes, resolve concerns, gather feedback, and coordinate with sales, support, product, and engineering teams. The role requires familiarity with cloud security, SaaS, AWS, Azure, Google Cloud, customer success tools, and AI tools, with 10% travel.

Plan, develop, monitor, and optimize cloud infrastructure with FedRAMP compliance. Build CI/CD pipelines, self-healing systems, R&D environments, and observability. Operate GovCloud/FedRAMP authorized systems, respond to incidents, and use IaC, container orchestration, monitoring, and scripting to ensure secure, reliable operations.